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July 2007

ISTREAM TO INCLUDE NEW FUNCTIONALITY

Whitehill Technologies Inc., Moncton, New Brunswick, announced new functionality in the IStream document automation suite, including IStream Publisher and IStream Document Manager. The IStream suite is designed to enable business users to create 'model documents' that control the language, layout and look of complex files, such as policies and contracts. IStream can be used to create and control virtually any kind of insurance document, from contracts to welcome kits to group booklets. New functionality includes add-ins for Microsoft Word and Adobe Reader, letting users create complex documents in a familiar, easy-to-use, interactive environment. As data or standard wordings change, users can automatically update their documents to reflect those changes. Leveraging industry-standard applications gives insurers the power to create and update documents easily as part of their normal processes.

SUN LAUNCHES DISTRIBUTION CHANNEL PORTAL WITH STP

Sun Microsystems Inc., Santa Clara, Calif., has introduced the Sun Distribution Channel Portal. The solution includes Sun servers, storage, services and software to help insurers reach new customers through non-traditional channels such as banks, supermarkets, post offices, kiosks, telephones and PDAs. The Distribution Channel Portal solution uses straight through processing (STP) capability to bring back office systems through to the front office. The system is designed to enable insurers to rapidly sell existing insurance products-and create, launch and manage new products-without adding IT processes that could delay the sales cycle. Operating 24/7 and accessible via an Internet browser, the portal presents a single customer view and covers all insurance products in any language and in any currency, through unlimited channels. It also delivers real-time performance monitoring of agents, products and channels, and offers first notice of loss (FNOL) to improve claims handling.

SEND SMALL COMMERCIAL APPS FROM AGENCY MANAGEMENT SYSTEMS

The Hartford Financial Services Group Inc., Hartford, Conn., is launching a new tool to make it easier and faster for agents to place insurance using the information in their agency management systems from AMS, Bothell, Wash., or Applied Systems, University Park, Ill. The Hartford ExpressWay for Small Business, which has been in development for more than a year, is being provided initially to 150 agencies in six states before being rolled out to agents around the country. After entering a new client's information into the agency management system, or updating an existing client's information, agents simply respond to a few additional questions from The Hartford as the quoting process begins. Moments later, they receive a quote and the option for a proposal that can be printed out or forwarded to the client for a decision. By eliminating extra rekeying and input errors, The Hartford ExpressWay can even help improve the accuracy of the quote, says the company.

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