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Solutions

May 2007

VOIP RECORDING PORTFOLIO EXPANDED BY CTI GROUP INC.

CTI Group Inc., Indianapolis, a provider of VoIP call recording communications, has expanded its VoIP call recording portfolio to include SmartRecord Cards and Recording-enabled SIP Trunks.

With the addition of those products, the company claims it broadens the reach of VoIP call recording and helps reduce the initial capital investment for end users.

Both products use on-line interface to retrieve recorded calls. The SmartRecord Cards are 800-number cards that allow users to record calls on demand from any location.

Users enter the 800-number and the destination number. They then retrieve the recorded conversation on-line through an interactive interface.

The product also expands the number of locations where users can make recorded calls, catering to the mobile, global business market.

SOFTWARE HELPS CARRIERS CONDUCT ONLINE SURVEYS

Database Solutions Ltd., a Markham, Ontario-based customer relationship management (CRM) and technology company, has introduced an online survey product called eCRM Survey. The on-demand software offering helps companies design online surveys, collect data and analyze results, the maker says.

Features include survey templates, reporting, mailing groups and live on-demand feedback. Pricing is based on the number of responses generated.

Online surveys represent a rapidly growing multi-million dollar market where companies measure customer satisfaction, conduct market research, try out tests and obtain 360-degree feedback, the company says.

GOMEZ PROVIDES NEW WAYS TO RATE ONLINE EXPERIENCE

Gomez Inc., Lexington, Mass., has strengthened its Competitive Benchmarking practice, giving companies and analysts new ways to rate the online experiences they're offering customers, the company says.

Each Gomez business process benchmark measures response time, success rate and consistency.

To collect comparison data, Gomez systems automatically perform specific tasks that hypothetical customers might want to accomplish. For example, the banking benchmark analyzes response time and success in downloading checking account transaction history.

DSPA RELEASING FASAT 4.0 FOR FIELD SUPPORT, TRACKING

Toronto-based DSPA Software Inc. has released Version 4.0 of the Field Administration Support and Tracking (FASAT) System. FASAT 4.0 allows insurance carriers to manage the growing number and growing complexity of sales channels.

The technology base for FASAT will remain Microsoft.NET, Microsoft's current-generation technology. That base continues to provide the lowest total cost of ownership while enhancing application reliability, security and performance. The .NET architecture reduces the reliance on third party offerings.

The data management system for FASAT 4.0 is Microsoft SQL 2005. The user interface of FASAT 4.0 has been redesigned to take advantage of the newest Microsoft technology and has become more welcoming and more intuitive to use, the company says, while the navigation flow has been redesigned to make screens more accessible and easier to find.

TWO NOTEBOOK COMPUTERS ADDED TO TWINHEAD'S LINE

Freemont, Calif.-based Twinhead, Corp. has introduced the Durabook D13RY and D14RY models, ruggedized notebook computers with Intel Core Duo and Core 2 Duo processors as well as optional TPM 1.2, hardware-based security for data protection.

The two new models bring together Intel Centrino Duo mobile technology, Intel Pro/Wireless LAN 3945 ABG (802.11a/b/g) and Genuine Microsoft Windows XP (Professional and Home Editions). Both are Windows Vista ready and they support DDRII 667 SDRAM, the manufacturer says.

The Durabook D13RY mobile multimedia center has a 13.3" WXGA TFT LCD screen, 1.3 mega pixel Web cam, and four 1-watt stereo speakers. The D14RY is built for the road warrior and includes a non-glare 14.1" XGA TFT LCD display.

INTELLIGENT NOTIFICATION OFFERED IN MIR3 PRODUCT

MIR3, which has headquarters in San Diego, has announced the official introduction of intelligent notification that the company says will reduce global transaction costs and increase global availability of high-speed multimodal communications.

Companies use notification solutions to manage human relations. When the tsunami struck in Asia in 2005, for example, the world's largest packaged goods company used MIR3 to locate missing employees. The global report-back process took hours, not weeks. That company has now rolled out MIR3 Intelligent Notification for business operations in more than 20 countries, the company says.

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