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Past Issues

May 2007

Features

SOA Rejuvenates Aging Mainframes
Carriers balance modernization and replacement to breathe new life into venerable policy administration systems.

Crucial Customer Service Flows from Agent Portals
Agents and Brokers want more features and functions in carrier portals, and at least three carriers are working to provide exactly that.

Standards Keep Pace With Carriers' Needs
From simple messaging to integrating systems to improving point-of-sale process, standards are keeping pace with carriers' dynamic requirements.

How Industry Views BPO

Outsourcing to the 'Rescue' For Growing Reinsurer
With prodigious growth and operations spread across 30 countries, Swiss Re is using vendors to fill cubicles and wield technology.

Build-Operate-Transfer Plan Brings Outsourced Jobs In
In what could become a trend, a company in India started a call center there and handed over the keys to a U.K.-based insurer.

When Paper is the Culprit
Are mountains of paperwork preventing your company from providing great customer service? Then get rid of the paper.

Future Belongs to SOA
The building blocks of service-oriented architecture save time and money-but only when they bring the benefit of re-use.

Don't Scrimp on System To Run Workers' Comp
Carriers can come to regret buying the workers' comp software with the lowest price tag. Some programs just don't perform.

Statistically Speaking

Customer-Carrier Relationships: How Are They?
Research shows how consumers feel about their relationships with financial institutions—insurance companies included.

Viewpoints

Ahead Of Their Time?

Let Feds Monitor Carriers
State oversight of insurance encourages complexity and stifles innovation.

From The Staff

Islands of Agreement
Industry factions agree that working together toward a consistent, common goal has merit. Nowhere is this more apparent than in the standards we help create and use—voluntarily.

Vantage Point

The Great Convergence?
Insurers should stop yawning at the profound potential of combining business process management and content management.

Extras

Solutions

News Briefs

Spotlights