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December 2006

TOOL HELPS EMPLOYEES MANAGE THEIR BENEFITS

PlanAdvisor, a benefits management tool from Milwaukee-based Zywave Inc., features a Plan Selector module to enable employees to review their own health costs. PlanAdvisor generates management reports without carrier data feeds, analyzes the effects of changes in the plan design and calculates projected plan costs, based on trend and claims information. It also offers benchmarking, modeling, and analysis to allow brokers to deliver information based on industry comparison data and actuarial factors, which can help clients make informed decisions.

CCC OFFERS INDEX THAT MEASURES CUSTOMER SATISFACTION

Chicago-based CCC Information Services Inc. has added the customer satisfaction indexing services of CSi Complete to the CCC collection of collision repair and automotive claims tools. CCC will market and sell all new CSi Complete accounts in the automotive claims industry, says CCC Senior Vice President Jim Dickens. The agreement enables CCC "to provide our customers with a customer satisfaction solution to help provide a clearer picture of their operations," Dickens says. "The ability for our customers to take that data and affect a positive change to their businesses is an invaluable asset, whether it's for individual measurement or the desire to monitor direct repair performance." John Webb, senior vice president for marketing and new business development at Plain City, Ohio-based CSi Complete, adds that "combining our 11-plus years of experience in providing automotive claims satisfaction reporting with the breadth and depth of CCC's sales and service channel will allow us to accelerate our growth."

SUNGARD LAUNCHES POLICY ADMINISTRATION SOFTWARE PACKAGE

SunGard has launched iWORKS FrontTier release 6.5, a version of the Armonk, N.Y.-based company's policy administration software that incorporates changes in integration, report generation, Web enablement, business process modeling and services oriented architecture, the company says. The software is intended for property and casualty work, including quotes, policy administration, claims processing, billing and accounting. Compared with earlier versions, 6.5 provides greater interoperability through a Web services architecture and offers more rapid implementation, helping to improve speed to market. The software has a new WYSIWYG front-end layout designer that eliminates the need for a team of developers to design and code custom front-end screens. Combined with user-level APIs to gain access to business rules, the software helps business analysts develop Web portals. The software shortens development cycles, helping to reduce the costs associated with system application projects, the maker says.

MAJESCOMASTEK SOFTWARE MANAGES INCENTIVES

Edison, N.J.-based MajescoMastek has introduced the Elixir Incentive Compensation Management Solution (Elixer ICM) to allow carriers to manage complex distribution channels, motivate producers with customized reward systems and integrate with established systems. The new service-oriented architecture (SOA), Web-based system handles producer servicing, allowing insurers to concentrate on developing insurance products and launching them faster, the company says. "When carriers are competing amongst each other to attract distributors, motivating and retaining them has become a strategic challenge," said Vijay Chavan, worldwide head, Insurance and Financial Services Vertical, MajescoMastek. Most system-in-house and COTS-can't manage complex channels or scale up as required, according to Chavan. Easily customized incentive plans with lower sales-to-reward time have become necessary to keep producers motivated, he says. "Thus, administrative and servicing demands are putting a lot of pressure on carriers," says Chavan.

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