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Past Issues

January 2006

Features

Single-Digit Growth Expected
While the effect of the hurricane season on IT budgets is still unknown, insurers will continue to spend on compliance, consolidation and enterprise technologies.

Putting The Old Work Horse Out to Pasture
Technologies that enable insurers to replace aging core systems, component by component, are making the prospect much less risky.

Riding the Wave
Questions abound when an IT vendor is acquired by another company. Will the new company continue to support my systems? Will I be forced to move to a new platform? How can an insurer protect its IT investment when vendors merge?

In the Drivers' Seat
Web-enabled, customizable dashboards make managing content easy for agents and employees of Farmers Insurance Group.

Case Study: Thriving On Its Own
After changing hands five times, Merastar finds that independence creates an opportunity to upgrade its legacy systems and implement future-focused claims technology at the same time.

Atlantic Charter Pulls IT All Together
Some carriers piece a variety of systems together, but this workers' compensation insurer found one that is integrated from policy processing to claims handling.

Viewpoints

A Fresh Take on Making Connections

Counterpoint: Are You Moving Too Slowly?
When insurers are slow to adopt new technology, they risk becoming road kill.

Setting Ground Rules
Taking a "lessons learned" approach to aligning business and IT can produce positive strategic and tactical outcomes.

The Case for Personalization
Messaging with inherent value can deliver timely and consistent communications to customers.

Extras

LOMA Launches Redesigned Online Learning

NAIC to Launch National Public Education Campaign

Brainshark and G2X Integrate Systems

AIM, Avaya Partner On Call Center Technology

Fiserv Acquires Xcipio Inc.

News Briefs

Who's Buying What

News - Alliances

Spotlights