The State of Underwriting

Across all lines of business, economic and competitive pressures make the argument for the tools and technologies necessary to perfect the underwriting process all the more compelling. Several insurers are well on their way to the ideal.

The CRM Shift

The growing use of the Internet, social media and mobile devices to gather information is forcing insurers to re-evaluate their customer relationship management systems and strategies to best respond.

Insurance Untethered

To fully leverage mobile technologies, insurers need to meld rapid action with ample amounts of long-term, strategic thinking.

Opportunities Abound for Mobile Expansion

While mobile technology is nothing new to insurers, survey results indicate few are taking advantage of the possibilities.

The Key to Customer Communications Outsourcing

Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.

A Modern Approach to Loss Control

15 minutes with Keith Jentoft.

6 Key Priorities for Life Insurance CIOs

Life insurers need to focus on technologies that better enable product development, distribution or deployment of newer technologies, such as social media and mobility applications.

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