Top 10 Imperatives for Insurers in 2013

Innovation and the consumer experience top Strategy Meets Action's list of the most important action items to make this year a successful one.

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8. Accelerate paper-to-digital transformation

Moving communications and content from paper to a digital mode is not just about cutting costs; digital makes a completely different way of communicating possible. It provides the opportunity for a proactive level of service instead of a reactive level—changing the customer experience in major ways. Insurers also need to be increasing the capture, creation, and delivery of digital information to respond to new opportunities.


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