Top 10 Imperatives for Insurers in 2013

Innovation and the consumer experience top Strategy Meets Action's list of the most important action items to make this year a successful one.

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7. Optimize claims beyond the transaction

Today’s modern claims systems are able to integrate technologies, data and third-party information to provide a valuable combination of insight, intelligence, and customer care excellence. The benefits are many: new insights into operations, productive adjuster assignments, more effective management of third-party relationships, better severity control, improved case management and superior fraud management.


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