Top 10 Imperatives for Insurers in 2013

Innovation and the consumer experience top Strategy Meets Action's list of the most important action items to make this year a successful one.

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2. Transform the customer experience

The customer experience is increasingly becoming an even more critical determinant in the growth and profit equation. Recognizing that the expectations of policyholders and agents are evolving, insurers must embark on a path that employs data, tools, process automation and user experience design across multiple capability areas to deliver holistic care at every possible touch point.


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