5 Lessons Learned From the MetLife Wall

Many factors contributed to the success of the MetLife Wall, which enables the insurer to see a complete view of customer interactions and activities. This ability helps call center agents work with customers more effectively and also benefits research and development.

Lesson 1: Link to business strategy Lesson 2: Partnership Lesson 3: Prototyping
Lesson 4: Funding Lesson 5: Stakeholder involvement


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