11 Emerging Technology Trends for 2013

Asked what technology insurers will be talking about by the end of next year, analysts and consultants responded with an array of technology solutions—from customer experience management and analytics process maturity, to security and digital mailbox services—that are currently flying under the radar.

Kimberly Harris-Ferrante, distinguished analyst, Gartner

One of the most overlooked technology investments is to support cybersecurity. During 2012, several insurers and organizations in other industries faced massive breaches and security risks, much of which was widely covered in the media. Immediately after an event such as these, attention rises, but often then falls as companies return to “business as usual” practices.

Securing corporate data and systems is essential, and becoming a greater risk to insurers as they shift to electronic business models, extend access to partners/customers, and adopt cloud and hosting, for instance. Investing in improved security methods and technologies is essential in operating in a digital or electronic world, and Gartner has found a total under-investment to date among life and P&C insurers in North America.



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