11 Emerging Technology Trends for 2013

Asked what technology insurers will be talking about by the end of next year, analysts and consultants responded with an array of technology solutions—from customer experience management and analytics process maturity, to security and digital mailbox services—that are currently flying under the radar.

Mark Breading, partner, Strategy Meets Action

Phone/tablet hybrid devices have been introduced by a number of technology providers in 2012. Some are calling these devices ‘phablets.’ They come as a single integrated device in a mid-sized form factor, or are offered as a tablet with a docking station for a mobile phone. The devices on the market to date are primarily Android-based, and have not made it to the radar screens of insurers in 2012, but expect more of a buzz by the end of 2013.

Mobile technologies in general are really taking off in insurance, and these hybrid devices may prove to be worth investigating. SMA research reveals that one-third of North American insurers plan significant investments in mobile in 2013, up from one-quarter in 2012. The notion of a hybrid device that also provides mobile phone capability will be something many begin considering as more insurers provide agents, adjusters, field underwriters, loss-control specialists and others with tablet devices.


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