11 Emerging Technology Trends for 2013

Asked what technology insurers will be talking about by the end of next year, analysts and consultants responded with an array of technology solutions—from customer experience management and analytics process maturity, to security and digital mailbox services—that are currently flying under the radar.

Frank Petersmark, CIO advocate, X by 2

In 2013, we will see a melding of technology and functionality around a powerful notion—data enlightenment. Just as Europe progressed from the Middle Ages to the Renaissance to the Enlightenment, the insurance industry is moving toward its own data enlightenment.

The technological, functional and operational drivers are in place. The industry needs to put them together the right way, using familiar and unfamiliar data sources to identify trends, opportunities and even catastrophes before they occur. The “medieval” era of proprietary data stores and feudal jousting over data ownership is ending. Data marts, advanced analytics, predictive modeling, and consumer-friendly UIs have emerged.

Now, break the chains of traditional ways of utilizing data. Rather than an inward-focused view of the carrier, data enlightenment will provide an outward-focused view—the carrier as a reflection of its capabilities, performance and principles. It doesn't require any new technology, just a different way of thinking.


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