11 Emerging Technology Trends for 2013

Asked what technology insurers will be talking about by the end of next year, analysts and consultants responded with an array of technology solutions—from customer experience management and analytics process maturity, to security and digital mailbox services—that are currently flying under the radar.

Stephen Applebaum, senior analyst, Aite Group Mark Breading, partner, Strategy Meets Action Ellen Carney, senior analyst, Forrester
Martina Conlon, principal, Novarica Terry Golesworthy, president, The Customer Respect Group Kimberly Harris-Ferrante, distinguished analyst, Gartner Mark Hill, senior management, Deloitte Consulting LLP
Chuck Johnston, research director, Celent Karen Pauli, research director, TowerGroup Frank Petersmark, CIO advocate, X by 2 Gerald Shields, practice director, Robert E. Nolan Company


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