10 Initiatives to Transform Insurance IT Operations

Sam Stuckal, a research director for CEB TowerGroup's insurance division, outlines 10 technology initiatives that enable insurers to transform IT operations from a cost-center into a business advantage.

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1. Democratize analytics and models

Analytics capabilities are useful across the enterprise, and attempts to provide access to varied operations is proving this. Claims processing and underwriting are becoming even more data-intensive, according to Stuckal, especially in the P&C sector as they respond to catastrophic events. Similarly, data use is maturing in contact centers, sales and marketing as well.

Stuckal said data distribution platforms and third-party providers are enabling this democratization, as well as internal resources such as policy administration data collecting.


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