10 Steps to Ensuring Success of a Core Systems Replacement

Moving ahead, the industry has shifted its mindset from 'should I replace?' to 'how do I replace successfully?'; a new report from Celent aims to answer just that.

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Ensure strong program capabilities

The scope of a program office extends across both business and IT. In addition to the IT delivery track, the program office manages the change as it touches a variety of areas such as broker, call center, underwriting, and claim staff.

The program office establishes and implements a common set of processes and templates and is responsible for project planning, risk and issue management, change, and cost control. Through frequent and appropriate communication to project sponsors and stakeholders, the function provides an early warning system to sponsors and is able to tracks organization-wide metrics on the state of project and program delivery.


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