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InsurTech Does Not Diminish Agents' Role in Distribution
Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions. Read More »
Health insurers and hospitals have shifted their businesses over the last half-decade to adjust to the Affordable Care Act, and they’re warning against any sudden moves that could hurt patients, or their businesses. Read More »
There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value. Read More »
The number of insurance agents in some of Asia’s most developed markets could halve over the next three years as digital picks up. Read More »
Novarica polled insurers on their top 3 priorities for IT spend in 2017, aggregating the responses. Read More »
Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior. Read More »
Robert Klaczak will leverage Lincoln’s digital, automation and data analytics capabilities to improve customer experience. Read More »
Softheon's product suite arms the Texas health insurer with improved enrollment and payment reconciliation capabilities. Read More »
The carrier will partner with online startup SoFi to create a fully online application for coverage that won’t require a medical exam for a majority of people under 40, Read More »
Admiral's quick reworking of attempt to leverage Facebook data reveals how far the industry still has to go to earn trust. Read More »
The reinsurer partners with insurtech startup Ladder to sell life insurance policies online without an agent. Read More »
How the customer experience revolution is affecting all lines of insurance. Read More »
2016 marks the first year at PHLY where chat and email interaction with customers has increased while traditional telephone communication has declined. Read More »

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