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Hannover Re US Enters Digital Distribution Partnership
The reinsurer partners with insurtech startup Ladder to sell life insurance policies online without an agent. Read More »
How the customer experience revolution is affecting all lines of insurance. Read More »
2016 marks the first year at PHLY where chat and email interaction with customers has increased while traditional telephone communication has declined. Read More »
Reierson is responsible for all the company’s digital assets, as well as its CRM strategy and customer experience. Read More »
The number of plans available on the digital exchanges is dwindling. Read More »
The reinsurer agrees to partner with Berlin-based startup Simplesurance, developer of cross selling software. Read More »
P&C insurer's IT exec tells INN that collaboration between IT and the business helps it preserve award-winning customer experience. Read More »
As Hurricane Matthew rolls onto the southeastern coast of the U.S., insurance carriers are leveraging the increased connectivity of their customer base to get important information out. Read More »
For a better customer experience, insurers should take a look at customers' travels through their processes. Read More »
The insurance software company is tapping into IBM's cognitive computing platform Watson for joint offering. Read More »
Insurer's conversion to Salesforce prevents end users from having to improvise ways to cobble together data. Read More »
AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says, Read More »
Udo Neumann will head technology for the diversified insurance and financial services provider. Read More »

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