Healthcare Forum Register Now


Featured Speakers


Tom Clayton,
Insurance Industry Consultant,
HP


Sean T. Egan,
Senior Associate,
KPMG LLP


Bryan Praught,
Senior Manager ECO & Marketing Fulfillment ,
Health Care Service Corporation

Agenda - Insurance Forum: Columbus, OH

Customer Experience Technology Forum: Best Practices and Case Studies

A Forum for Insurance Executives brought to you by HP and Insurance Networking News

The Westin Columbus Hotel | Columbus, OH | April 9, 2013


A panel of industry experts, from Nationwide, Guidewire and HP, will show you how insurers can increase profitability and share CCM best practices designed for your success.

Registration is complimentary but seats for these executive breakfast seminars are limited. Request a reservation today to reserve your seat.


Agenda

8:00 a.m. – 9:00 a.m.
Registration Opens and Continental Breakfast

9:00 a.m. – 9:15 a.m.
Welcome & Introductions
Tom Clayton, HP Exstream Insurance Evangelist and Specialist, HP

9:15 a.m. – 10:00 a.m.
Case study: Nationwide Takes Customer Communications to the “Exstream"
Terri Erlenbach, Director of Communications, Nationwide
Sheri L. Gray, IT Application Development Manager, Nationwide
Kevin King, IT Application Development, Nationwide

Nationwide will share the business drivers that led the company to deploy the leading CCM solution, HP Exstream, and integrate it with Guidewire’s Insurance Suite. An overview of the integrated Exstream/Guidewire solution, the implementation process, and benefits will be included.

10:00 a.m. – 10:15 AM
Q&A with Speakers

10:15 a.m. – 10:30 a.m.
Networking Break

10:30 a.m. – 11:15 a.m.
Converging the Silos: Best Practices for Integrated Enterprise Customer Communications
Tom Clayton, HP Exstream Insurance Evangelist and Specialist, HP
Brian Retson, Claims Center Product Marketing Manager, Guidewire

Successful companies know it is important to have a customer communications management (CCM) strategy in order to boost customer loyalty, renewals and referrals while keeping costs like postage, paper and IT maintenance in check. Unfortunately, most organization’s CCM efforts are derailed by outdated, redundant or siloed point solutions combined with manual business processes. This session will include the benefits of implementing an integrated customer communications platform, identify important capabilities of a CCM platform and provide a benchmark for reference when looking at CCM options.

11:15 a.m. – 11:30 a.m.
Q&A with Speakers

11:30 a.m.
Event Concludes

Registration is complimentary but seats for these executive breakfast seminars are limited. Request a reservation today to reserve your seat.