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1:15 - 1:45 Michael Merwarth

 

Opening Keynote - How USAA Is Reinventing Itself for the Digital World

 

Michael Merwarth
SVP, Strategy & Innovation, USAA

 

Session Description

Hear how USAA has fully embraced digital experiences in an ever-growing, connected world, and learn why Innovation is no longer a sideline conversation in the building, but part of the very fabric of the company.  While it hasn’t been an easy shift, see how USAA’s repurposed strategy fits into their obsessive, member-focused mindset, creating unprecedented levels of trust in a highly commoditized industry.

 


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