I want to pack up all these speakers and bring them home with me to help me figure out how to share all this info with my org

—2013 Attendee

Stellar Analytics Symposium here in Boston. Very smart people solving the most challenging insurance problems. Great presentations!

—2013 Attendee

Learned lots, and met some cool geeks like me. Hats off to the conference organizers and attendees.

—2013 Attendee

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Thursday, October 16, 2014

8:30 a.m. - 9:00 a.m.

DIRECT ON THE SPOT KIOSKS – DATA-DRIVEN APPROACH TO DELIVER INSURANCE STORE IN A BOX

Christopher Watkins, Director, Operations Infrastructure, DIRECT GENERAL

Direct On The Spot Kiosks revolve around omni-channel integration and leveraging real-time customer insights to deliver a best-in-class customer experience in a world of ever-changing consumer technologies, expectations and behaviors.

From convenient quoting, binding, payments and customer service, the kiosks are just one example of how Direct General is innovating with data and analytics to integrate customer-facing technologies – including text-to pay, mobile one-touch bind/pay and the new DirectDrive app which leverages telematics into social media –none of which would be feasible without a heavy reliance on quality data sources and integrated processing.

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