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Outsourcing
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Life Insurers Slow to Adopt SaaS
By Pat Speer
Architecture challenges and performance concerns are hampering life insurers’ adoption of Software-as-a-Service for their policy administration systems.
Marsh Finalizes Outsourcing Deal
The U.K.-based unit of the broker goes the BPO route.
Policy Admin BPO on the Rise
Today’s increasingly competitive marketplace elevates the importance of flexibility and efficiency in the policy administration process, says researcher.
Insurance Networking News, Celent Announce INN’s 2008 Vanguards in Insurance Practices
Winners represent reader recognition of insurance business and technology solution visionaries.
Insurers Increase Outsourcing Activity
The increase has been across the board in functional areas, including BPO, IT, F&A and HR.
Outsourcing Association Names Top Companies
The names of the 2008 Global Outsourcing 100 were recently unveiled at the International Association of Outsourcing Professionals' annual conference.
Why BPO Buyers Are Hesitant: Vendors Not Meeting Expectations
By Pat Speer
A recently published study from Diamond Management & Technology Consultants Inc. finds that roughly 33% of organizations prematurely terminated at least one business process outsourcing relationship during the past year.
P&C Companies Seek Process Cost Reduction and Continuous Service Improvement
P&C insurers perceive themselves to be in a mature and highly competitive industry, and process cost reduction and continuous service improvement are viewed as much more important mechanisms for achieving improvements in competitive positioning than process innovation.
Does Knowledge Sharing Deliver on Its Promises?
Research from Wharton School of the University of Pennsylvania indicates that knowledge sharing efforts often fail to result in improved task outcomes inside organizations, but organizations that plan carefully and support the efforts along the way have a much better chance of adding value.
PIA: Federal Register Favors Federal Insurance Regulation
The Professional Insurance Agents says the notice in the Federal Register poses a series of "loaded questions" designed to encourage predetermined responses.
IVN Helps Insurers Address Tech Issues
The industry value network for insurance will bring together independent software vendors and system integrators to co-innovate with insurers to help them improve profits, customer relationships and their competitive position through effective applications and a flexible IT environment.
IBM Adds Cognos to its Acquisition List
IBM made its 23rd acquisition in support of its Information on Demand strategy--to enable new business insights to be delivered to a broader set of people across an organization, beyond the traditional users of business intelligence.
Report: Carriers Must Adopt E-Commerce or Else
Although global electronic commerce is now a necessity, insurers continue to hold on to the traditional paper-based contract execution model, which, according to TowerGroup, is going to result in carriers' losing competitive edge.
WellPoint Latest to Yield to Katz
Ronald Katz is a force to be reckoned with as he collects on interactive voice application license fees that cover his patented telecommunications technologies.
Fiserv Divests Health Businesses
Fiserv Inc. is selling the majority of its health businesses to UnitedHealthcare in a transaction that is anticipated to close by the end of 2007 or the first quarter of 2008.
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