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February 9, 2012
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Outsourcing Channel
News
Insurer Outsourcing Still Seen as a Viable Tech Strategy
BPO Services Offered to Boost Health Exchanges
ING Bets Big on the Cloud
2011 IT Outsourcing Spend Flattens
Funds for IT Outsourcing Flatten
Featured Articles
The Key to Customer Communications Outsourcing
By Doug Cox
Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.
3 Trends Beyond 2012
By Bill Kenealy and Justin Stephani
Looking further ahead, insurers will have to contend with the vicissitudes of climate, commerce and car culture.
SaaS for Statutory Reporting
By INN Editorial Staff
With IT capital at a premium, hosted services are a natural fit for peripheral applications.
BPO: Now it's Personal
By Bill Kenealy
Insurers' need for cost savings and business transformation is driving many to look for specialized, long-term relationships in a maturing BPO space.
Devotion to Innovation
By Carrie Burns
Innovation is all around us, in awards programs and in the ways INN presents information.
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