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Featured Articles

More, Better, Now

By Chris McMahon

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

The New Customer Experience

By Chris McMahon

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Customer Experience: Coming of Age

By Robert McIsaac

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

Are Consumers Willing to Disclose More Personal Information?

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

Mobile is Harder than You Might Think

By Douglas Moore

An app can't just be an extension of prior work on the desktop or Web.

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