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Featured Articles

The New Customer Experience

By Chris McMahon

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Customer Experience: Coming of Age

By Robert McIsaac

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

Mobile is Harder than You Might Think

By Douglas Moore

An app can't just be an extension of prior work on the desktop or Web.

IT Security Concerns Aplenty for 2014

By INN Editorial Staff

A recent Novarica report shows external threats, such as network technology vulnerabilities and mobile device issues, are driving insurers to increase IT security spending.

Making Policy Admin Progress

By Carrie Burns

Research shows that P&C and life insurers are moving along in their quests for modern policy administration systems. But, with more activity comes more misconceptions.

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