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Editors' Picks

Web Exclusive Stories

Go Green or Go Home?

By Carrie Burns
A report from Datamonitor suggests the economic downturn presents an opportune time for insurers to invest in green IT.


Less New Business; More Customer Satisfaction

By Carrie Burns
A new study shows that although fewer customers are shopping for another auto insurance provider, insurers are nonetheless stepping up their satisfaction efforts.


The State of State Regulation

By Bill Kenealy
NAIC chief gives mostly positive assessment of Obama Administration’s plan for reform, but concerns linger.


Insurers Still Lack Risk Management Programs

By Carrie Burns
The losses and declines in market value associated with the recent economic environment reveal new insights about the complexity of risk.


Hearing Assesses Systemic Risk

By Bill Kenealy
Witnesses say size should not be the sole consideration when determining which enterprises pose a threat to the economy as a whole.


Distribution Channel Disconnect

By Carrie Burns
Agent-based insurers have been slow to develop a comprehensive multi-channel distribution strategy, and this could result in lost customers, lost agents and profitability struggles, according to a Forrester report.


10 Steps Toward Better Communication Between IT and Business

By Pat Speer
Insurance business and IT executives agree that when an IT solution is on the table, IT is responsible for communication tied to its success.


Carriers Eye Global Expansion

By Bill Kenealy
In order to expand their international footprint, carriers will need to focus on operational efficiencies, a new report says.


Theismann Rallies IASA Attendees

By Bill Kenealy
Gridiron legend stresses importance of preparation in energetic keynote address.


10 Practical Ways to Improve Risk Management

By Pat Speer
New report holds that of the lessons to be learned from the financial crisis, risk management should serve as the primer.


7 Factors to Consider When Choosing a Policy Admin System

By Carrie Burns
Celent profiles 45 policy admin systems for commercial and personal P&C insurers, and details seven advanced functionalities that indicate a good modern system.


Economic Downturn Spurs Greater Need for Customer Service

By Carrie Burns
Insurance customers aren't happy with the current level of customer service, preferring to talk to customer service reps rather than use the Web.


A Surgical Approach to Regulatory Reform

By Bill Kenealy
Expert says Congress should proceed with caution when revamping regulation of insurance industry.


It’s a Matter of Survival—Use BPM to Drive Down Costs

By Pat Speer
What you don't know about your processes may be costing you money.


Study Sees Continued Efficiency Gains

By Bill Kenealy
Datacenters, and the economy as a whole, stand to gain as microprocessors become more powerful while consuming less energy.


Spotlights