Customer Service

News

Esurance Adds Claims Feature to Mobile App

By Jennifer Morrell

Updated app designed to enable policyholders to expedite claim appraisals.

ACE Maximizes the Potential of International Travel Products

By Bob Violino

Sensing an opportunity among small commercial buyers, ACE Commercial Risk Services created a simpler international travel package policy and a Web-based platform to support it.

8 Insurers Nominated for Novarica Impact Awards

By Chris McMahon

AIG, Erie, Great American and five others recognized for best practices in insurance industry IT projects and practices.

Drivers Open to Devices Monitoring Their Habits, Performance

By Justin Stephani

A survey of 1,000 drivers indicates they want more severe coverage penalties for phone use while driving.

Progressive Plans to Open 9 New Service Centers

By Chris McMahon

Customers who use the service centers get their repaired vehicle back four days faster, on average, the insurer said.

Security First Selects IBM Social Media, Analytics Software

By Jennifer Morrell

IBM says software should enable the insurer to turn social media into an actionable communications channel.

Imperial Fire & Casualty Selects Jarus’ Mobile Self-Servicing App

By Carrie Burns

Insurer will customize and brand the mobile app while integrating it with their core back-end systems using existing Web services.

9 Vendors, 6 Insurers Receive VIP Awards

By Carrie Burns

Guidewire, IBM, Vertafore, AXA Global Direct – Avanssur, Zurich North America are just a few of the companies taking home Vanguards in Insurance Practices awards.

MphasiS Launches Insurance Billing Solution

By Jennifer Morrell

Billing as a Service is designed to enable carriers to reduce billing costs, accelerate operational efficiency.

More Than 80% of P&C Insurers are Increasing Data Investments

By Justin Stephani

Data quality/completeness and lack of overall priority are among the biggest challenges to capitalizing on data and analytics, according to P&C survey respondents.

GEICO Adds Voice Capabilities to Mobile App

By Jennifer Morrell

Insurer plans to monitor how customers use the voice technology to further develop it across self-service platforms.

Insurers See Growing Value in Social Media's Customer Service Capabilities

By Justin Stephani

While 98 percent of recently surveyed insurers plan to increase their social media use in 2013, none of the respondents said their social tools are “excellent.”

GEICO Releases Mobile App for Windows 8

By Jennifer Morrell

App brings Microsoft’s newest platform and operating system into GEICO's mobile app catalog.

Erie Insurance, Ameriprise Top Purchase Experience Rankings

By Carrie Burns

J.D. Power ranks top 24 insurers based on purchasing experiences, satisfaction; survey also finds that when consumers do shop for insurance, almost half switch insurers.

Celent: e-Signatures Now a Competitive Necessity

By Chris McMahon

74% of life insurers are using some sort of e-signatures with customers or agents.