Customer Service


IBM and Apple Introduce Retention Mobile App

By Chris McMahon

Newly launched apps are intended to help agents and insurers address the challenges of client retention and agent productivity, the companies said.

Consumers Are Giving Ground When It Comes to Data Sharing

By INN Staff

Celent finds that U.S. and UK consumers are willing to share data about themselves under the right circumstances.

How Digital Do Insurers Want to Be?

By Lenny Liebmann

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.

WAN Optimization Enables IAT Group to Write Policies 4x Faster

By Bob Violino

SteelHead appliance improves performance of critical, centralized insurance-specific software.

Customers Need Attention in Addition to Value

By Lenny Liebmann

A new Ernst & Young study reveals that insurers may be able to combat turnover with more frequent and relevant communications.

The Mothers of Re-Invention

By Robert McIsaac

The rate of change is accelerating for demographics, technology and customer expectations.

MetLife Intros Platform Enabling Chinese Consumers to Purchase Online

By Beth Bacheldor

The platform, unveiled through MetLife’s Sino US MetLife Insurance Company Limited division, lets customers compare products, get quotes, purchase and more from any mobile or desktop device.

New Celent Report Looks at Online Self-Service

By Bob Violino

Life insurance and annuity Web sites fall short in offering customers opportunities on their Web sites.

Aggressive Insurance Innovators Have Higher Hopes

By Lenny Liebmann

Digitally committed carriers expect twice as much premium growth as their more cautious peers, according to Accenture.

LexisNexis Risk Solutions Launches Fraud Defense Network

By Beth Bacheldor

The cross-industry alliance will provide a platform for insurers, financial services companies and others to share resources, information and intelligence to fight fraud.

User Experience Matters. Really.

By Robert McIsaac

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

Mainstream Insurers May Get Caught Napping as Internet-of-Things Boom Hits

By Lenny Liebmann

IT organizations still years away from essential data management and analytics capabilities needed for IoT.

Aetna’s bswift Acquisition: A Sign of More to Come

By Brian M. Kalish

As the private exchange market continues to expand, further mergers and acquisitions are expected.

HP Announces Integrations with Guidewire

By Chris McMahon

The new HP Exstream 9.0 can help insurers deliver on mobile device communication strategies, HP said, and connect with customers.

Inadequate Digital Engagement Continues to Disappoint Millennials

By Lenny Liebmann

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.

Free Site Registration