Customer Service


Customer Experience Increasingly the Focus of Big Data Projects

By Chris McMahon

Gartner finds the number of organizations investing or planning to invest in big data technologies has increased significantly though the number of implementations remains low.

Uninsured Rate Fell After Obamacare, U.S. Report Confirms

By Alex Wayne

According to the CDC, 18.4 percent of adults under age 65 lacked health insurance in the first three months of the year, down from 20.4 percent in 2013.

Horizon Healthcare Services Select ACI Worldwide Application

By Jennifer Morrell

The UP Bill Payment system is intended to reduce staff time spent on processing and support digital usage growth.

SMA Recognizes AssureStart, Ingenie and PURE with Innovation Awards

By John McCormick

IT advisory firm Strategy Meets Action presented Innovation in Action awards to carriers that have successfully undertaken next-generation technology projects in the past year.

Big Data is More Than Just Hype

By Doug Bartholomew

92 percent of executives, including insurers, say their big data projects are yielding results.

Insurers Falling Behind on Customer Service

By Jay Blickstein

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

HP Releases Customer Communication Management Applications

By Jennifer Morrell

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

10% of Consumers Will Change Carriers in the Next 6 Months

By Jennifer Morrell

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Society Insurance is Now in Production with Cover-All Policy for Workers’ Comp

By Chris McMahon

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

Wear This Device So the Boss Knows You’re Losing Weight

By Adam Satariano

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

NICB Selects Social Intelligence Workbench

By Jennifer Morrell

The social media analytics engine is intended to help combat workers’ compensation fraud.

Gleaner Life Insurance Society Selects StoneRiver

By Jennifer Morrell

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Nearly 7 Million Might Enroll Outside HIX Open Enrollment

By Brian M. Kalish

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.

Connected Homes Creating Opportunities for P&C Insurers

By Chris McMahon

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.

CIO/CMO Collaboration: Two Different Worlds

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.

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