Customer Service


Travelers Takes on Insurance's Diversity and Hiring Challenges

By Nathan Golia

The company’s partnership with several local educational institutions is aimed at bringing employees into the industry from underrepresented communities.

3 Key Factors for Social Media Success

By Chris McMahon

The majority of financial services firms offer social media support and training, according to new research from LIMRA, but a shortage of content and lagging response times are still a hindrance.

AIG and USAA Clear For Liftoff on Drone Testing

By Chris McMahon

Following FAA approval, the insurers soon could deploy drones in catastrophe zones and for other, more routine inspections.

How MassMutual Gives Data Grads the Startup Feel They Crave

By Nathan Golia

The company is collaborating with several colleges in its home region to bring data science talent into the organization in a new way.

Why The Biggest Insurers Are Going Back To School

By Nathan Golia

Nationwide, MassMutual, and State Farm are among the growing number of large insurance companies working closely with universities to build a pipeline of technology talent.

USAA Approved for Drone Research

By Chris McMahon

The insurer is among the first to receive FAA approval, allowing the company to begin testing sUAVs to improve post-catastrophe claims response.

UnitedHealth Pays $13 Billion for Catamaran’s Drug Clients

By Zachary Tracer

The offer, which would be UnitedHealth’s largest purchase ever, is 27 percent more than Catamaran’s closing share price of $48.32 on Friday.

La Capitale Selects Guidewire

By Chris McMahon

Canadian P&C insurer intends to consolidate and update billing operations and launch new products and services over the web.

Nissan’s 600-Horsepower, $150,000 GT-R Tops Insurance Cost List

By Jing Cao

The rankings are based on national averages for 1,522 models, for a 40-year-old man with a clean driving record and good credit.

American Century Life Accepts Bitcoins

By Chris McMahon

Mobile, wearables and other tech enable the insurer to communicate better and more frequently with clients, build long-term relationships, and change the way policies are sold and serviced, and capital is pooled to manage risk.

EIS Group Launches Digital Experience Platform

By Chris McMahon

Omni-channel capabilities are intended to unify online, mobile and contact-center channels and connect those channels with core insurance systems in real time, EIS Group said.

Sandy Victims Reach First Set of FEMA Flood Insurance Deals

By Christie Smythe

A process is also in the works to provide funds to homeowners who disputed insurance payments without suing.

Amica, Nationwide, USAA Lead in Homeowners Claims: J.D. Power

By Chris McMahon

With fewer recent CAT events, insurers have been applying lessons learned to managing non-catastrophic claims, according to a survey from J.D. Power, resulting in the third-consecutive year of higher customer claims satisfaction.

Global Insurance Accelerator Propels Industry Innovation

By Nathan Golia

Seven Iowa insurers, including The Principal, Delta Dental, and Grinnell Mutual Reinsurance, are investors in the project, which provides capital and mentoring to six technology startups focusing on providing insurance-specific services.

Prudential Names TD Bank Vet VP of Group Digital Experience

By Nathan Golia

Former tablet and online banking leader Allison Landers will enhance digital experience for the insurers' group products.

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