Customer Service


How Encompass Increased New Business Submissions by 15% and Full Quotes by 30%

By Bob Violino

Insurer deploys new software to re-engineer its point-of-sale system.

Mobile Now Mission Critical

By Chris McMahon

Forrester Research finds apps are helping insurers increase revenues, decrease loss expenses and reduce risk.

PURE Insurance Releases Self-Serve Member Portal

By Jennifer Morrell

The online offering is designed to improve communication with policyholders, insurer says.

USAA Taps IBM's Watson for Customer-Facing App

By Alex Barinka

The tool could give customized, 24-hour access that wasn’t possible with USAA’s website or its employees.

How Legal & General America Sped Up Sales and Service

By Bob Violino

Insurer deploys electronic delivery and reduces cycle time — from policy submission to final disposition — for participating customers by more than two weeks.

National Life Implements Insurance Technologies' Application

By Jennifer Morrell

ForeSight illustration app is intended to boost agent efficiency and mobility for National Life Group’s life products.

RMS: Hurricane Arthur Losses Will Not Exceed $250 Million

By Jennifer Morrell

The hurricane weakened to Category 1 upon landfall on the North Carolina Outer Banks.

MetLife Announces Chief Enterprise Strategy Officer

By Chris McMahon

Rebecca Tadikonda will be responsible for global strategy to drive financial performance.

Major Changes Underway in the Health Care Market

By Brian Kalish

Major shifts in the health care market will lead to disruptive and ever-changing changes, including private exchanges, and those that realize the change and adapt to it will be the ones that are successful.

What IBM-Apple Partnership Really Means for Businesses

By Carrie Burns, Penny Crossman, Joseph Goedert, Chris McMahon and Greg Slabodkin

The agreement, which will result in more than 100 industry-specific enterprise apps, will significantly change how banking, healthcare, insurance and other markets operate.

States Opt Out of SHOP Employee Choice in Droves

By Bruce Shutan

18 states were given permission to opt out of SHOP’s employee-choice provision after determining it would produce adverse selection.

Legal & General America Selects DocuSign

By Jennifer Morrell

Insurer seeks to accelerate sales, service and policy delivery with electronic signatures.

Lincoln Financial Earns Center of Excellence Certification

By Jennifer Morrell

Lincoln Financial received a second-consecutive Center of Excellence Certification for its customer service.

CNA Launches New Website

By Jennifer Morrell’s multimedia tools help visitors learn more about their business insurance needs.

11 Novarica Impact Award Finalists

Honoring best practices in insurance industry IT initiatives and strategy.


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