Customer Service


HP Releases Customer Communication Management Applications

By Jennifer Morrell

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

10% of Consumers Will Change Carriers in the Next 6 Months

By Jennifer Morrell

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Society Insurance is Now in Production with Cover-All Policy for Workers’ Comp

By Chris McMahon

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

Wear This Device So the Boss Knows You’re Losing Weight

By Adam Satariano

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

NICB Selects Social Intelligence Workbench

By Jennifer Morrell

The social media analytics engine is intended to help combat workers’ compensation fraud.

Gleaner Life Insurance Society Selects StoneRiver

By Jennifer Morrell

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Nearly 7 Million Might Enroll Outside HIX Open Enrollment

By Brian M. Kalish

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.

Connected Homes Creating Opportunities for P&C Insurers

By Chris McMahon

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.

CIO/CMO Collaboration: Two Different Worlds

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.

Cigna Releases Proprietary Retail Exchange

By Jennifer Morrell

The exchange is available to Cigna U.S. clients and prospective clients starting September 1.

The Road to Next-Generation Distribution

By Deb Smallwood

Real-time omni-channel interactions will help change the face of the industry.

Drivers of Change

By Bob Violino

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

Updated: 11 Novarica Impact Award Finalists

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Personal Lines Insurers Deliver Higher Satisfaction to Small Business Customers

By Chris McMahon

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

AssureStart Names Zenner as CMO

By Jennifer Morrell

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

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