Customer Service


Progressive Selects Bolt Platform

By Carrie Burns

The portal is designed to enable customers to choose coverage via a side-by-side quote, but also purchase and service the insurance on one platform.

AIG, Travelers, Chubb Leaders Talk Data Management

By Jim Ericson

Insurance data experts convene in IDMA annual meeting panel to underline big data opportunities and imperatives.

PCS Adds Natural Hazard Analyses to Catastrophe Bulletins

By Jennifer Morrell

The integration from the Property Claim Services division of Verisk Analytics is designed to align the use of precision climate business data for P&C insurers.

Accenture Releases New Version of Life Insurance Platform

By Jennifer Morrell

New features are designed to enable insurers to introduce products to the market more quickly, efficiently and reliably.

ACA Open Enrollment Extension May Injure Insurers

By Melissa A. Winn

Higher losses and premium rates likely to result from ACA open enrollment extensions, Moody's says.

USAA, Jackson National, Kaiser Permanente Top Customer Satisfaction Ranking

By Chris McMahon

Annual awards are based on 3,835 customer scores and rankings for 15 auto, home, health and 14 life insurers.

Capital Insurance Group Selects Guidewire Billing

By Jennifer Morrell

P&C insurer looks to BillingCenter for oversight of billing operations, including agency and direct bill, across all of its lines of business.

Analytics in Action: Georgia Farm Bureau

By Bob Violino

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.

Consumers Expect More From Mobile Apps

By Chris McMahon

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

Insurance Ranked No. 6 of 19 Industries in Customer Experience

By Jennifer Morrell

USAA, State Farm, GEICO and 11 others received customer experience ratings in the Fourth Annual Temkin Customer Experience survey.

Top Health Insurers for Customer Satisfaction

By Chris McMahon

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

Phoenix Chooses Earnix Software

By Jennifer Morrell

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

MetroMile App Using Data to Notify Customers of Potential Parking Tickets

By Chris McMahon

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

6 Tips for Effective Personalization

By Bob Violino

Public and previously shared data offer potential benefits to consumers and opportunities for service providers to offer value-added services; however consumers' responses range from neutral to negative, Celent says.

ACE Group Appoints 33 Corporate Officers

By Jennifer Morrell

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.


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