Customer Service

News

La Capitale Selects Guidewire

By Chris McMahon

Canadian P&C insurer intends to consolidate and update billing operations and launch new products and services over the web.

Nissan’s 600-Horsepower, $150,000 GT-R Tops Insurance Cost List

By Jing Cao

The rankings are based on national averages for 1,522 models, for a 40-year-old man with a clean driving record and good credit.

American Century Life Accepts Bitcoins

By Chris McMahon

Mobile, wearables and other tech enable the insurer to communicate better and more frequently with clients, build long-term relationships, and change the way policies are sold and serviced, and capital is pooled to manage risk.

EIS Group Launches Digital Experience Platform

By Chris McMahon

Omni-channel capabilities are intended to unify online, mobile and contact-center channels and connect those channels with core insurance systems in real time, EIS Group said.

Sandy Victims Reach First Set of FEMA Flood Insurance Deals

By Christie Smythe

A process is also in the works to provide funds to homeowners who disputed insurance payments without suing.

Amica, Nationwide, USAA Lead in Homeowners Claims: J.D. Power

By Chris McMahon

With fewer recent CAT events, insurers have been applying lessons learned to managing non-catastrophic claims, according to a survey from J.D. Power, resulting in the third-consecutive year of higher customer claims satisfaction.

Global Insurance Accelerator Propels Industry Innovation

By Nathan Golia

Seven Iowa insurers, including The Principal, Delta Dental, and Grinnell Mutual Reinsurance, are investors in the project, which provides capital and mentoring to six technology startups focusing on providing insurance-specific services.

Prudential Names TD Bank Vet VP of Group Digital Experience

By Nathan Golia

Former tablet and online banking leader Allison Landers will enhance digital experience for the insurers' group products.

Accenture Updates Duck Creek P&C Suite

By Chris McMahon

The latest version enables ‘anywhere’ access and engagement, multiple language interfaces and a better view of information and relationships to offer more personalized customer experiences.

Increasing Commercial Customers’ Satisfaction

By Chris McMahon

While brokers historically have owned the customer relationship, satisfaction rises when insurers are involved during service interactions, according to a study from J.D. Power.

CSE Insurance Selects OBRIEN Insurance Solutions

By Chris McMahon

The implementation began with a new customer documents communication strategy and the elimination of CSE’s internal print and mail operation.

Anthem to Tell Customers Within Two Weeks If They Were Hacked

By Zachary Tracer

The costs to deal with the breach won’t hurt this year’s earnings outlook, in part because the company has its own insurance to cover such incidents.

War on Hail Declared in Texas as Insurers Fight Storm Claims

By Lauren Etter

Two of the state’s most-powerful lobbies, the insurance industry and trial lawyers, are gearing up for a fight over a push to ease penalties against companies that deny homeowners their hail-damage claims.

Anthem Hacked in ‘Sophisticated’ Attack on Customer Data

By Crayton Harrison

The information compromised includes names, birthdates, Social Security numbers, street and e-mail addresses and employee data, including income, Anthem said.

Biometric Tipping Point: USAA Deploys Face, Voice Recognition

By Penny Crossman

This makes USAA the first major U.S. financial institution to deploy a full-scale rollout of voice and facial recognition.

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