Insurance Customer Service News Channel

News

Insurers Investing in Distribution Management Portal Agility

Esurance, GEICO and Progressive Top Web-Usability Rankings

Customer Service Seen as Top Benefit of Mobility

Capital Insurance Launches Mobile Claims App

Esurance Adds Claims Feature to Mobile App

• More News

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Featured Articles

Do Customers Want Mobile Yet?

By Justin Stephani

Recent statistics present the average consumer who wants to purchase insurance using a mobile device.

Wanted: Billions of Previously Unreachable Clients

By Erica Salinas

Micro-Insurance Products and Mobile Are Changing Lives and Creating Growth Opportunities.

Mobile Claims Apps: From Front to Back

By Chris McMahon

Mobile claims applications clearly have the potential to increase customer satisfaction by offering greater speed, accuracy and transparency into processes that were previously opaque. But without proper planning, they can prove to be a double-edged sword.

It's Not Just Any App

By Chris McMahon

The added difficulties and pressures that come with providing claims coverage through a mobile app.

Life Insurers Battle the Internet for Consumers' Attention

By INN Editorial Staff

With boomers growing older and new demographics taking center stage, how much longer will agents and advisors be the preferred source of information for customers?