Insurance Customer Service News Channel

News

Health Insurers to Refocus Marketing Efforts to Reach Uninsured

Good Technology Releases Mobile Workflow Builder

CRM and E-commerce Applications Sales Projected to Increase 10%

Portals and BI Crucial to Individual Annuity Industry

Realizing the Power of Claims Excellence


Featured Articles

The New Experience - From CRM to CXM

By Chris McMahon

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

More, Better, Now

By Chris McMahon

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

The New Customer Experience

By Chris McMahon

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Customer Experience: Coming of Age

By Robert McIsaac

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

Are Consumers Willing to Disclose More Personal Information?

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

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