Insurance Customer Service News Channel

News

Erie, MetLife, State Farm Rank Highest in Auto Insurance Purchase Experience Satisfaction Study

Progressive Rolls Out Automated Download for Agents

Progressive Selects Bolt Platform

AIG, Travelers, Chubb Leaders Talk Data Management

PCS Adds Natural Hazard Analyses to Catastrophe Bulletins


Featured Articles

The New Experience - From CRM to CXM

By Chris McMahon

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

More, Better, Now

By Chris McMahon

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

The New Customer Experience

By Chris McMahon

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Customer Experience: Coming of Age

By Robert McIsaac

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

Are Consumers Willing to Disclose More Personal Information?

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

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