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News

How Encompass Increased New Business Submissions by 15% and Full Quotes by 30%

Mobile Now Mission Critical

PURE Insurance Releases Self-Serve Member Portal

USAA Taps IBM's Watson for Customer-Facing App

How Legal & General America Sped Up Sales and Service


Featured Articles

The New Experience - From CRM to CXM

By Chris McMahon

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

More, Better, Now

By Chris McMahon

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

The New Customer Experience

By Chris McMahon

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Customer Experience: Coming of Age

By Robert McIsaac

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

Are Consumers Willing to Disclose More Personal Information?

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

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