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Customer Service

News

HP Set to Buy EDS

Telematics Can Produce Savings for Auto Insurers

Progressive Web Site Raises Bay State Hackles

Insurers in Virginia to Assist Tornado Victims

Insurers Innovating Web Customer Services

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Featured Articles

A Back Office Blueprint Spurs Front Office Growth

Pat Speer

A new architecture and associated document management solution is streamlining enrollment at Unum Group.

Insurers Can Educate About Identity Theft

Steve Christenson

Consumers look to insurers for identity theft information, which could ultimately lead to identity theft insurance purchases.

Customer Volatility: A Chance for Growth?

Shifts in customer behavior, distribution patterns and preferences could provide significant growth opportunities for insurers prepared to embrace and leverage these emerging changes.

Mashups: Not Just for Music Anymore

Alex Vorro

Mashup applications, which enable divergent data sources, business processes and applications to be combined and streamlined, are on the rise and poised to change the insurance IT landscape.

Don’t Look Too Far Ahead

Carrie Burns, Managing Editor

Insurers need to create the right mix of technology and human interaction to better serve their multi-generational customers.

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