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February 9, 2012
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News
Instant Binding Now in the Picture for Progressive
Top Mobile Auto Insurers Ranked
Auto Insurance Claims Rise
Assessing Online Auto Quoting
U.S. Households Investigating But Not Buying Life Insurance
Featured Articles
The Key to Customer Communications Outsourcing
By Doug Cox
Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.
The CRM Shift
By Bob Violino
The growing use of the Internet, social media and mobile devices to gather information is forcing insurers to re-evaluate their customer relationship management systems and strategies to best respond.
LinkedIn, Facebook Top Social Media Tools
By INN Editorial Staff
Insurers view social platforms as a way to interface with agents, consumers.
INN's Annual Top 5 Trends for 2012 - Consumer Centrism
By Pat Speer
INN editors present the business and technology trends that have the potential to impact insurers' operational environments in 2012 and beyond.
One Surgery with a Side of Blood Thinners?
By Carrie Burns
Demands for transparency within the health insurance industry could set forward-thinking insurers on a crash course with consumer-friendly, rules-based systems.
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