BTG Customer Operations

News

Auto Claims Satisfaction Dips

By Justin Stephani

Seasonal rise in incidents, repair costs and turnaround times contribute to decline, according to J.D. Powers study.

USAA Offers GPS Service to Address Teen Driver Safety

By Carrie Burns

The voluntary program includes a GPS-enabled device that records and reports driving data, so parents and teens can talk about safe driving behavior and track progress.

Allstate Expands Usage-Based Offerings

By Justin Stephani

Telematics programs now available in 16 states, complementary smartphone app designed to provide access to driving data also continues to expand.

Survey: ACA Will Not Increase the Number of Insurers or Plan Options

By Carrie Burns

Many health insurance executives predict that five years from now, health exchanges will be “nothing more than a high-risk pool,” and some say they will even be non-existent, according to a recent survey.

The War Against P&C Fraud Escalates

By Justin Stephani

With questionable claims numbers and fraud costs expected to grow through 2016, Aite Group outlines emerging techniques and technologies to stem the tide.

Interactive Intelligence Releases Cloud-based Contact Center Solution

By Justin Stephani

New generation of software designed to serve the small contact center market.

Agencyport Unveils Book Roll Software Upgrade

By Justin Stephani

New capabilities designed to increase functionality for acquiring bulk data from agents and adding new lines of business.

Andesa Releases Customer Self-Service Portal

By Justin Stephani

Policy Self-Service Portal is designed to give more control to customers while cutting insurers’ customer service expenses.

Aetna Announces International Claims Filing App

By Justin Stephani

Health insurer designs app enabling policyholders outside the United States to submit claims using smartphone cameras.

Study: 1 in 3 Health Plans Must Improve Out-of-Pocket Costs

By Carrie Burns

State-by-state analysis shows many health insurers have some work to do in transparency and reducing out-of-pocket expenses before the Affordable Care Act provisions take effect in 2014.

Auto Claims Satisfaction Climbs as Payment Times Decrease

By Justin Stephani

Vehicle repair times and satisfaction with the repair process both decline, however.

Data Breach at Nationwide Leaves 1.1 Million at Risk

By Justin Stephani

Attorneys General around the country receive notices from the insurer this morning about social security numbers, driver’s license numbers and other personal information of its customers being compromised.

Customer Satisfaction with Auto Claims Increases Year-Over-Year

By Chris McMahon

Auto-Owners, Amica and Erie Insurance lead the pack in overall satisfaction, according to J.D. Power study. Fairness, ability to manage expectations and communicating the progress of a claim most important.

Personal Lines Insurer Improves its View of the Customer

By Carrie Burns

Novarica Research Council Impact Award Nominee of the Day—Expansion Category: Through a pair of CSR-focused projects, PEMCO Mutual Insurance Company created a customer-centric perspective that has led to better customer service and improved sales opportunities.

Andesa Services Launches Client Portal

By Jennifer Morrell

Portal to serve Andesa’s ADASTAR Q+ plan administration system.