BTG Customer Operations


What Are The 4 Types of Private Exchanges?

By Brian Kalish

Estimates put the number of private exchanges at around 150, but according to PwC Health Research Institute, they can be grouped based on their beginnings.

HP Releases Customer Communication Management Applications

By Jennifer Morrell

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

Insurers Missing Opportunity with Renters

By Justin Stephani

J.D. Power and Associates' study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

The Top-Rated Small Commercial Insurers for Customer Satisfaction

By Justin Stephani

Erie Insurance leads the way as six insurers score customer satisfaction ratings above the industry average.

Sandy-Related Property Claims Satisfaction Declines

By Carrie Burns

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.

USAA Insurance Tops Customer Service Rankings

By Justin Stephani

Compared to 2012, however, four fewer insurers were included in Temkin’s top 100.

Medical Mutual of Ohio Chooses Benefitfocus Technology for Private Exchange

By Carrie Burns

In an effort to integrate with the Federally Facilitated Marketplace, insurer selects Benefitfocus to build a private insurance exchange for both group and individual market segments.

Distribution, Service Channels Critical for Benefits Insurers

By Justin Stephani

Celent warns of a dramatic shift in the technology that group-enrollment insurers use to gain consumers’ attention and interact with them.

GEICO Selects ForgeRock Open Identity Stack for Customer Portal Foundation

By Carrie Burns

Insurer looks to ForgeRock’s architecture to provide the power, economics and agility required to establish secure access controls for mission-critical applications at scale across any population.

Small Commercial Insurers Transitioning to Online, Direct Sales

By Justin Stephani

Since the option to buy commercial insurance materialized online, the segment has become more open to the new channel as it prioritizes price and convenience, according to Novarica research.

Auto Claims Satisfaction Dips

By Justin Stephani

Seasonal rise in incidents, repair costs and turnaround times contribute to decline, according to J.D. Powers study.

USAA Offers GPS Service to Address Teen Driver Safety

By Carrie Burns

The voluntary program includes a GPS-enabled device that records and reports driving data, so parents and teens can talk about safe driving behavior and track progress.

Allstate Expands Usage-Based Offerings

By Justin Stephani

Telematics programs now available in 16 states, complementary smartphone app designed to provide access to driving data also continues to expand.

Survey: ACA Will Not Increase the Number of Insurers or Plan Options

By Carrie Burns

Many health insurance executives predict that five years from now, health exchanges will be “nothing more than a high-risk pool,” and some say they will even be non-existent, according to a recent survey.

The War Against P&C Fraud Escalates

By Justin Stephani

With questionable claims numbers and fraud costs expected to grow through 2016, Aite Group outlines emerging techniques and technologies to stem the tide.

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