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Benefits Help Lines There for Employers, Employees Alike

Illinois Agent Guilty of Fraud Charges

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Featured Articles

Insurers and Agents Gain Insight into Billing

Carrie Burns

Insurers increasingly are choosing to direct bill insureds. But that can pose communication problems between insurers and agents.

Real Time Catching On

Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.

Empowering Your Agent

Daniel Joelson

Property/casualty firms are offering agent portals with rich functionality to reduce costs and appeal to agents' pressing needs.

RIAs Deliver Agility

Nicole Kealey

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Choosing CRM Sides

Carrie Burns

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

Spotlights