Carrie Burns
Insurers increasingly are choosing to direct bill insureds. But that can pose communication problems between insurers and agents.
Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.
Daniel Joelson
Property/casualty firms are offering agent portals with rich functionality to reduce costs and appeal to agents' pressing needs.
Nicole Kealey
Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.
Carrie Burns
CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.