Professors' Points

Evaluating Enterprise Software, Part One

April 30, 2012

What information to seek out before purchasing an enterprise upgrade and how to find it.

Customer Service is Meant to Help, Not Hurt

January 13, 2012

Charging customers fees to conduct e-commerce is a bad idea and will create scrutiny and ill will; something insurance carriers always need to avoid.

The Rising Cost of Property Repair

December 15, 2011

Keeping property repair rates down requires not only proper initial assessment, but occasional re-evaluations from an underwriting perspective as well.

Connecting With Your Customers in a Natural Disaster

August 30, 2011

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

Behind the Curve: Slow Delivery of Consumer Mobile Apps

June 23, 2011

The insurance industry needs to emphasize mobile initiatives and begin to guide consumer expectations rather than sit back and watch.

During a Catastrophe, it’s the Carrier’s Time to Shine

May 11, 2011

The recent storm surge affecting great swaths of the nation has placed the onus on carriers to demonstrate superior customer service with swift claims handling.

4 Myths Surrounding Disability Income Insurance

May 5, 2011

Agents and advisers should be well versed in the facts and fallacies regarding disability income insurance.

Policy Systems: Crumbling Under Their Own Weight

March 25, 2011

There is no easy answer, but for many insurers, the necessity to upgrade is dire.

You Get What You Pay For

March 4, 2011

P&C agents have their work cut out for them trying to get customers to understand why homeowners coverages cost what they do.

The Definition of Insanity

January 7, 2011

Before your New Year’s resolutions begin to fall by the wayside, you should ask yourself the following questions.

Ready or Not, Mobile Apps the Norm

December 2, 2010

Could mobile apps be making insurance fun and friendly for the consumer?

What You Don’t Know About Veterans Benefits Can Hurt Your Clients

November 4, 2010

Like many other areas of specialized knowledge, this information can be invaluable and will position you as a value-added practitioner.

Can P&C Agents Cross-sell Life Products?

October 1, 2010

Most P&C agents’ attempts to sell life products fail, but there are workable solutions to the dilemma.

Interconnecting With Your Customers

September 14, 2010

All these technological changes are reshaping customer expectations. What’s a carrier to do?

Recruiting Talent to an Industry with a Black Eye

August 3, 2010

The negative public perception of the industry only compounds insurers’ challenges to hiring new employees.