Large UK Insurer Tackles Legacy System Challenge

Catherine Stagg-Macey
Insurance Experts' Forum, October 7, 2009

Reuters announced a possible offshoring deal that will see Royal Bank of Scotland Insurance (RBSI) move its claims management system to India. RBSI, better known for its Direct Line and Churchill brands, is a significant UK insurance operator.

Although reports are unconfirmed at this stage, it is of no surprise to those watching the industry that the Tier 1 players are investing even in this current climate.

As discussed in last weeks post  where I commented on AXA’s IT investment here in the UK, there is significant momemtum in large IT investment decisions. Those legacy systems continue to impede transformative business strategies, and so the challenge must be addressed.

These two companies highlight that there are different approaches, each suited to a certain set of circumstances. Either way, the resolute insurers are marching forward, and those without a similar plan, will surely be left behind.

This blog has been reprinted with permission from Celent. Catherine Stagg-Macey is a senior analyst in Celent's insurance practice, and can be reached at cstagg-macey@celent.com.

The opinions of bloggers on www.insurancenetworking.com do not necessarily reflect those of Insurance Networking News.

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