Large UK Insurer Tackles Legacy System Challenge

Catherine Stagg-Macey
Insurance Experts' Forum, October 7, 2009

Reuters announced a possible offshoring deal that will see Royal Bank of Scotland Insurance (RBSI) move its claims management system to India. RBSI, better known for its Direct Line and Churchill brands, is a significant UK insurance operator.

Although reports are unconfirmed at this stage, it is of no surprise to those watching the industry that the Tier 1 players are investing even in this current climate.

As discussed in last weeks post  where I commented on AXA’s IT investment here in the UK, there is significant momemtum in large IT investment decisions. Those legacy systems continue to impede transformative business strategies, and so the challenge must be addressed.

These two companies highlight that there are different approaches, each suited to a certain set of circumstances. Either way, the resolute insurers are marching forward, and those without a similar plan, will surely be left behind.

This blog has been reprinted with permission from Celent. Catherine Stagg-Macey is a senior analyst in Celent's insurance practice, and can be reached at cstagg-macey@celent.com.

The opinions of bloggers on www.insurancenetworking.com do not necessarily reflect those of Insurance Networking News.

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments...

Already Registered?

If you have already registered to Insurance Networking News, please use the form below to login. When completed you will immeditely be directed to post a comment.

Forgot your password?

Not Registered?

You must be registered to post a comment. Click here to register.

Blog Archive

The Other Auto Insurance Telematics Shoe Drops

Progressive's decision to charge Snapshot drivers more if their driving data indicates higher risk has started the industry down a road of data-driven adverse selection.

Core Transformation – Configuring in the Rain

The whole point of core transformation is that changes at the micro level can be used as a stimulus for changes at the macro level.

6 Ways to Develop a Productive IT-Business Dialog

Relationship management 101 for keeping IT and business on the same page.

Unified Digital Strategy: Succeeding in the Digital Revolution

A unified digital strategy recognizes that all business strategies and technologies touch the customer in some way and that a one-size-fits-all channel model is obsolete.

Agile and Continuous Delivery in a Regulated Environment

Just because a development team is doing continuous delivery or packaging releases into two-week sprints doesn’t mean that code is being moved to production.

Dealing with the COBOL Brain Drain

Documentation on aging systems often is akin to tribal knowledge, and the potential for things to go bump in the night increases as these environments face generational transition.