Data is King, But How You Use it is Emperor

Ara Trembly
Insurance Experts' Forum, February 8, 2010

Data is data (or are data, for you grammar buffs), but on its own it is no more than static information awaiting use by intelligent beings (that would be us humans). Much has been written here—and elsewhere—about the need for better quality data, less redundant data and more easily accessible data—all of which are very important.

Yet there is another facet that trumps them all—namely, how the information is used. For example, if I somehow knew ahead of time that New Orleans was going to win the Super Bowl handily, that data would be useless unless I did something with it; say, mortgaged the farm and put down everything I had at the sports book on the Who Dat! gang. Now I’ll admit we usually aren’t dealing with such fascinating data in insurance and financial services; nonetheless it behooves us to make the best use of the data we work so hard to collect and protect.

To that end, IBM recently previewed new information monitoring software to help organizations expand their use of trusted information to improve decision-making.

In talking about critical decisions being made and muffed, IBM noted that “the number of high profile examples of data mismanagement is growing, making the need for proper oversight and use of information key to success.”

IBM, in a recent study from its Institute for Business Value, found having superior data governance is critical to the success for top-performing companies. By a factor of three to one, the study found that top performers were much more sophisticated in their approach to governing organizational information relative to lower performing companies (42% versus 14%). 

To help organizations address this issue, IBM has introduced a program tracks the quality and flow of an organization's information and provides real-time alerts of potential flaws. “For example,” the company noted, “if a health insurance company was analyzing profit margins across different product lines (individual, group, HMO, Medicare, etc.), decision makers would immediately be alerted when a data feed from a specific geography was not successfully integrated.”

Another IBM offering protects an organization's information by automatically recognizing and removing sensitive content from documents and forms. This, and the other IBM data governance efforts, are laudable, but detectable errors are only part of the picture. The real issue is that while it’s fine to alert me to a problem, I need to have an idea how to respond to that message. When my bank alerts me that my checking account balance is low, I know just how to respond (e.g., by raiding my savings account to get the balance back up).

All this points to a need to have everyone in the enterprise up to snuff on what to do when data is somehow mismanaged. This is both a matter of common sense and of policy. It may be that in some cases we will be able to automate responses to alerts, but I suspect that most of us will want to leeway in how we respond to error messages. That’s why it is critical to regularly assemble anyone who has permission to deal with and manipulate critical data in order to discuss ideas and agree on what steps should be taken, and when they should be taken.

When it comes to data governance—indeed as with any aspect of human-computer interaction—the most daunting task will be to strike the most profitable and efficient balance between automation and human input. In many ways, this will be unique to each enterprise, yet all will share the necessity of putting policies in place to deal with the many contingencies that can arise when dealing with critical data.

Ara C. Trembly ( is the founder of Ara Trembly, The Tech Consultant, and a longtime observer of technology in insurance and financial services.

Readers are encouraged to respond to Ara using the “Add Your Comments” box below. He can also be reached at

The opinions posted in this blog do not necessarily reflect those of Insurance Networking News or SourceMedia.

Comments (1)

Ara, Interesting points.Can you provide a link to the Institute for Business Value report?

Posted by: Susan M | February 12, 2010 11:51 AM

Report this Comment

Add Your Comments...

Already Registered?

If you have already registered to Insurance Networking News, please use the form below to login. When completed you will immeditely be directed to post a comment.

Forgot your password?

Not Registered?

You must be registered to post a comment. Click here to register.

Blog Archive

Digital Vision vs. Harsh Reality

Much work remains to reconcile insurers' digital vision with the digital reality that seems to be arriving for other industries.

Vendors Embrace Mobile Technology

IT leaders at software firms clearly recognize the importance of mobility to drive their businesses forward. Almost 70 percent see mobility as mission critical or important to their organization today.

Big Data Is Paying Off

Insurers are getting business benefit out of their big data projects, but these projects alone won't grow their business.

What Can Insurers Learn from Home Depot?

The latest cyber-attack highlights the importance of helping policy holders defend themselves.

Not Your Father’s Insurance Company

Carriers need to look at new and impactful ways to be there for their customers.

How to Attract Top Tech Talent

When it comes to rankings of the best places to work, insurers are few and far between. Here’s what those who make the lists do to appeal to IT professionals.