The Role of the Modern Insurance CIO

Craig Weber
Insurance Experts' Forum, November 19, 2009

I recently spent several days with 60 or so insurance CIOs at a conference. Some observations from that experience that I think are worth sharing:

Most CIOs are excellent, professional data gatherers. They used both formal meetings and informal conversations to gather intelligence, and to share their stories, with the implied understanding that a healthy exchange of ideas could help them do their jobs better.

Some problems that CIOs face are nearly universal, despite differences by company size, culture and line of business distinctions. On the agenda for 2010 and beyond: attracting and retaining skilled workers; improving the relationships between business and IT; solving today’s problems with an eye on tomorrow’s technology; and managing complex portfolios of IT projects so that resources used and the business benefits gained are both optimized.

The business of IT doesn’t take place in a vacuum. Business concerns, legal and legislative issues, and universal human foibles always intrude. That’s why CIOs have to wear so many hats in their day-to-day roles. Depending on the hour, CIOs must think and act like strategy consultants, educators, law enforcement, psychologists, arbitrators, firefighters and techno-geeks. If that all sounds a bit much, I would point out that’s what many CIOs appear to like about their jobs: There’s never a dull moment.

In an industry where consensus is often hard to find, most CIOs seem to think that technology is in a relatively good place right now
. Industry trends toward service-oriented architectures (SOA), Software-as-a-Service (SaaS), alternative sourcing strategies, plummeting costs of storage and the improved quality of many packaged solutions may finally give CIOs the game-changing tools they need to help their companies thrive.

Celent’s upcoming 2010 insurance CIO/CTO survey report will explore these and other topics, and I can’t wait to see how the data compare to the anecdotal evidence I gathered at the conference.

This blog has been reprinted with permission from Celent. Craig Weber is SVP of Celent's insurance group, and can be reached at cweber@celent.com.

The opinions posted in this blog do not necessarily reflect those of Insurance Networking News or SourceMedia.

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments...

Already Registered?

If you have already registered to Insurance Networking News, please use the form below to login. When completed you will immeditely be directed to post a comment.

Forgot your password?

Not Registered?

You must be registered to post a comment. Click here to register.

Blog Archive

With Google Favoring Mobile, Will The Industry Take it Seriously?

Google’s search engine will now will favor mobile friendly content over traditional website content; within the insurance industry, the greatest initial impact is likely to be felt by insurance distributors.

Why Some Technologists Get Cold Feet on Mobile

There are those who believe that favoring one channel or mode over another will lead to even more silos and dysfunction than we already have in many organizations.

Insurance IT Spending and Budgeting Benchmarks

New research from Novarica highlights areas of concern and offers insights on insurers spending and budgeting decisions.

Enterprise Mobilemania Continues Unabated

More than half of companies are spending more on developing mobile applications -- but are they more efficient?

Why Insurers Need More Than a Policy Admin System

For some insurers, not being able to handle the volume of quotes that are being submitted to them means leaving significant money on the table.

The Pitfalls of Using Assembly Line Methods to Create Software

Most of the time, when the business needs IT, it is for custom software development, just like creating a concept car.