Editors' Cuts

Progressive's Dave Pratt on the Evolution of UBI

February 12, 2014

The general manager of usage-based insurance says predictive models are the "secret sauce" that gives the company a competitive advantage in the space.

Google’s Moving In

January 14, 2014

Through its acquisition of Nest, Google soon will have access to even more personal data, positioning it to potentially enter the homeowners’ insurance market.

FIO Report Poses No Great Immediate Impact on Insurers

December 13, 2013

Industry associations and experts had a lot to say about the report, even though there wasn’t much new information in it.

Insurer Deploys Kiosks for Direct Auto Distribution

November 11, 2013

The latest mile marker on the road to commoditization is being tested in supermarkets, malls, gas stations and auto dealerships.

3 Data Essentials for HIX-Participating Insurers

October 8, 2013

To compete in the health exchange marketplaces, health insurers are finding that effectively integrating and storing data, analyzing consumer data and precision pricing are essential.

Millennials: The Word-of-Mouth Generation

October 8, 2013

The balance of being innovative and adequately serving customers is a tricky one, but it's the latter that will make or break an insurer with this youngest demographic.

Securing Support for Customer Experience Investment

September 24, 2013

As consumers grow more demanding, insurers would do well to anticipate customer concerns and offer instruction on how to avoid them; but first, they need executive buy-in.

CIOs as Chief Innovation Officers

September 19, 2013

IT’s monsters can be slain, says former CIO with Aflac and Allstate, and current Perseus CEO Michael Boyle, but it’s going to take more transparency and a different mindset.

Steps Toward a Hybrid Development Philosophy

September 11, 2013

While many IT professionals would argue that lean, agile and CMMI are mutually exclusive, Guru Vasudeva, SVP and CTO of Nationwide, says otherwise.

Buying vs. Selling

August 8, 2013

Insurance can be complicated and even the best-informed consumer wants advice — from family, friends and professionals. And that's where the opportunity for differentiation lays for insurers.

2014: Emerging Technologies Could Reach Critical Mass

June 13, 2013

A watershed year is shaping up for insurers and their use of technology, and IT/business relations are more important than ever.

Getting it Right: Underwriting Automation of the Future

May 28, 2013

While automated underwriting and insurance bundling is a likely future for the industry, AIG Casualty SVP Salvator Branca says there are several attendant concerns.

Not So Different After All

May 21, 2013

A relative newcomer to the insurance industry, RGA Reinsurance CIO Mark Showers shares his perspective on how the insurers' concerns compare to other industries.

Can Insurers Do it All?

April 23, 2013

At RIMS, intellectual, intangible and other non-standard property coverage are top of mind.

Claims Perspective: Texas and Boston Explosions

April 19, 2013

In terms of insured claims payouts, the fertilizer factory explosion likely will generate even larger dollar claims than the Boston bombings.