Insurers – Who Owns the Data Anyway?


Historically, insurers were more focused on the processes, especially with respect to agents. Until about eight years ago, if you asked an insurer who their customer was, the answer was, “Agents.” Improved ease of use projects were focused on agents’ ease of use with insurer systems. The policyholder was not even part of the equation. At the time, this made sense. Departments and LOBs were operated independently of one another, and their data was a…

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