When will Insurers stop using Complexity as a Crutch?

For the last several years, innovation has been a hot topic. Change is occurring faster and faster than most people can keep up with and insurers, in particular, have been heavily challenged to change their processes and legacy ways of thinking about their industry. Analyst firms and some vendors have been predicting that those that innovate will be the market leaders and those that stay the course will be yesterday's news.

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