Consultants' Corner

4 Common Data Challenges Faced During Modernization

May 30, 2013

In this first of three blog posts, a hypothetical upgrade to improve customer interaction is described, and the typical challenges insurers face are illuminated.

Insurers Raise Their Voices on Mobile Tech

May 28, 2013

Customer demand for interactive voice assistant (IVA) technology is on the rise and a couple of notable insurers are leading the way.

Who Connects With Insurers on Social Media? What's In It For Them?

May 1, 2013

The volume of customer service questions posted on Facebook (across all industries) has increased 26 percent in 6 months, with an average response time of 13.7 hours—consumers expect a response within 60 minutes.

How to Prepare for Big Data Becoming Table Stakes

April 18, 2013

Data in health care can provide a good example for all insurers concerned about transitioning to a big data-centric business model.

What's a Data Scientist? Where Can I Find One?

April 8, 2013

Trying to define a data scientist's duties can be tough and it can be even tougher to find someone with the proper skills to carry them out—here's some advice.

Q1 2013: The Beginning of Legal Entity Identifiers for Insurers

April 4, 2013

As the system gains acceptance, regulators expect major expansions to the use of LEIs in an effort to gain insight into the connectivity of financial systems.

Insurers Leading in Social Media Engagement May Surprise You

February 14, 2013

Big spenders may garner lots of likes on Facebook, but when it comes to social media interaction, smaller, specialized insurers lead the way.

Social Media—Playtime is Over

January 24, 2013

The value of social media won't be measured by ROI, instead insurers need to start listening to the substance of their networks.

How to Achieve the Speed Needed to Deliver

December 24, 2012

In terms of implementation and internal processes, speed is what delivers market share and customer satisfaction.

Insurers Need CDOs to Maintain a Modern Enterprise

December 13, 2012

Data is the new lifeblood of an enterprise, and to make up for years of ignoring it, insurers need to hire chief data officers.

Is Blocking Employee Access to Social Media Solving Anything?

December 3, 2012

Social media represents the latest in a string of technologies that companies shy away from initially, only to eventually embrace it and realize its full potential.

The Time Has Come: Why Insurers Need a Chief Data Officer

November 15, 2012

Business intelligence projects in the industry suffer an abysmal failure rate.

Life Insurance: In Aisle Four, Next to the Sunscreen

November 5, 2012

With life insurance ownership at an all-time low, a top-tier insurer gets creative in an attempt to meet customer desires.

A 3-step Approach to Tackling Social Media

October 16, 2012

For insurers, maintaining a presence isn't enough; they need to start thinking about how they're approaching social media interactions in order to glean results.

What Do People Want To Do On Life Insurance Websites?

October 11, 2012

Little conclusive research and evidence has insurers guessing as to what will keep customers happy with their websites.