Celent Says

STP and Product Development: Lessons Learned

May 9, 2012

The success of straight-through processing and product development upgrades relies heavily upon operations adjustments.

Planning for Generation Y

April 23, 2012

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.

The Price of Technological Progress

May 1, 2012

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

E-Reputation Insurance and Trusting Social Data

April 4, 2012

Can insurers try to leverage social data to open up a new market? If so, would that affect the value of that data for claims/underwriting purposes?

The Impending Insurance Architect Crisis

March 26, 2012

The trickle-down consequences of increased outsourcing and reduced developer footprints could be a severe lack of in-house talent.

Augmented Reality and Auto Insurance—One Step Too Far?

February 23, 2012

Could Google's Android glasses push the limits of innovation in the insurance industry?

Invading Social Networks

February 6, 2012

Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

The Big Unanswered Social Media Question – Where’s the Money?

January 24, 2012

The aspirations of social media networks to glean larger profits from global user bases could intersect with insurers quest for expanded, universal outreach.

Is It Just Me? #1: Insurance Commercials

January 11, 2012

Are the majority of insurance commercials trying too hard, and missing the point of marketing as a result?

SEC Busts Broker Dealer Offering Securities on LinkedIn

January 9, 2012

Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.

Emerging Technologies in Insurance

December 20, 2011

The industry's struggle to assess and implement the right technologies at the right time.

What Does Horace Know Anyway?

November 30, 2011

Properly going through the steps leading up to an IT project, means that by the time actual work begins, the battle should be more than half over.

Time Is Passing, Uncertainty Remains

November 9, 2011

Three lessons to learn from the ongoing global economic crisis.

“Did I Just Tweet my Account Number?”

November 1, 2011

Monitoring the data made available via social media networks goes beyond internal oversight.

Creative Disruption - The Votes Are In

October 18, 2011

A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value to creative disruption.