Celent Says

Thundering Pace of Insurance Software Acquisitions Continues

May 15, 2013

Three items to watch in the wake of the latest big-name technology vendor acquisition.

The Future of Technology in the Workplace

May 9, 2013

Celent’s first U.K. CIO Roundtable lends a varied discussion on the future of IT operations as well as engaging suppliers of innovation.

New Gadgets and What They Could Mean for Insurers

April 11, 2013

Gadget Show Live shows off the technologies that will be defining major advancements in the year to come.

A New Data Mantra: Capture Everything

April 1, 2013

Most current data strategies weed out all data that doesn't point to a single end, but that may be selling the potential of your company's data way short.

Mobile as a Source of Microinsurance Innovation

March 19, 2013

Insurers looking to tap into Latin American markets may be surprised to find high levels of mobile usage.

Realizing the ROI of Social Media

February 28, 2013

Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.

5 Management Lessons from Steve Jobs

February 14, 2013

Despite some of Jobs' more extreme eccentricities, his management skills offer sound advice for insurers striving to be innovative.

Auto Insurers' Losses, Premiums are Certain to Drop—Eventually

February 7, 2013

Technology is poised to shake up the auto insurance marketplace; industry veterans discuss how and when that will happen.

Failing is the First Step Toward Innovation

January 31, 2013

Embracing failure and investing in initiatives without a concrete business case is the only way to become an innovative company.

Another View on the Future of Auto Insurance

January 10, 2013

Focusing on solely on-board technologies ignores a bevy of factors that will also affect auto insurance rates and operations.

New Year, New Tools to Service Insurance Customers

January 3, 2013

Which company will change the insurance purchasing model and transform the buying process by using a tool like a choice engine?

Consumers Trade Privacy for Enhanced Experience

December 26, 2012

Survey indicates insurers can no longer afford to believe that customers would rather send check payments to their insurers than go online.

Why the Customer Experience Matters

December 13, 2012

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

Personal and Mobile Device Forecast for 2013

November 20, 2012

While 2012 offered a deluge of new devices and capabilities, the market, particularly for insurers and business users, is still up for grabs.

Agoraphobia and Insurance Cloud Models: Don’t Be Afraid to Play Outside

October 19, 2012

Is the current tone of debates surrounding public-versus-private cloud options hurting potentially innovative efforts?