A Bright Future for Agent/Carrier Interfaces?

Angelyn Treutel Zeringue
Insurance Experts' Forum, June 18, 2013

For several years now, a group of agents, carriers and vendors have worked together to promote standardized electronic interfaces using ACORD standards. Part of their efforts include annual Realtime/Download Surveys, and for the 2013 edition, responses were obtained from about 2200 agents throughout the United States and Canada.

While the results were promising for the Realtime and Download technologies — the survey revealed an increase in the usage of Download and affirming Realtime's ability to help agents avoid re-keying data — in the future, agents are hoping that they can work together with carriers to increase the speed and accuracy of the interfaces. In this way, there is still great opportunity to add functionality, particularly in the commercial lines space, where adoption has been slower.

Agencies benefit from having a consistent single workflow for many carriers. As the interface capability expands, agents will be able to use activity notes to automatically transfer documents securely to the appropriate agent and client in the agency system. All of this functionality is expected to come without an agent navigating a carrier site and needing various IDs and passwords.

While the progress revealed in this year's survey is promising, it also indicates that the future is only looking brighter.

Angelyn Treutel, CPA, is president of Southgroup Insurance Gulf Coast and the chair of ASCnet's Industry Solutions Industry Initiatives Committee and the past-chair of the IIABA Agents Council for Technology.

Readers are encouraged to respond to Angelyn by using the “Add Your Comments” box below. She can also be reached at

This blog was exclusively written for Insurance Networking News. It may not be reposted or reused without permission from Insurance Networking News.

The opinions of bloggers on do not necessarily reflect those of Insurance Networking News.

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments...

Already Registered?

If you have already registered to Insurance Networking News, please use the form below to login. When completed you will immeditely be directed to post a comment.

Forgot your password?

Not Registered?

You must be registered to post a comment. Click here to register.

Blog Archive

The IT-Savvy 10%

IBM survey reveals best practices of IT leaders.

The Software-Defined Health Insurer: Radical But Realistic?

Can a tech startup digitally assemble the pieces of a comprehensive, employer-provided health plan?

Data Governance in Insurance Carriers

As the insurance industry moves into a more data-centric world, data governance becomes more critical for ensuring the data is consistent, reliable and usable for analysis.

Fear This

Just days before this Issue, which contains our security cover story, went to press, we got some interesting news: 1.2 billion unique usernames and passwords and 542 million email addresses were reportedly stolen from 420,000 websites, according to The New York Times. The websites ranged from Fortune 500 companies down to small online retailers.

Should You Back Up Enterprise Data to the Cloud?

Six questions that need to be asked before signing on with an outside service.

Modernizing Information Management

While better reporting and actuarial analysis help to support financial decisions, improved analytics and decision making greatly assist the rest of the organization.