Blog

Too Much Manual Effort is a Show Stopper

July 11, 2014

Examining the administrative burden of doing business in the E&S market.

The Efficiency CIO vs the Agility CIO

July 7, 2014

There is a role for both types of CIO, each organization has different priorities whether they’re an insurer, intermediary, vendor, start-up, etc.

Becoming a 24/7 Insurer

July 8, 2014

Insurers should be in the business of making life safer and better for consumers all the time.

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On Going Global

July 2, 2014

Building, acquiring or even renting an international network is increasingly becoming a must-have for any underwriting business attracted to customers beyond the small-and-medium-enterprise and mid-market audience.

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The Mobile Side of Digital: From OK to Great

July 2, 2014

What are the mobile leaders, including Allstate, Progressive, State Farm and Geico, doing to go from standard to strong?

Using the Data Deluge to Empower Consumers

July 3, 2014

Insurers can learn from the use of activity tracking in other fields to help their customers make better decisions.

Social Media – What the Data Tells Us About the Strategy

June 30, 2014

There is an inevitable rethink – again – about social media metrics.

Core Systems: The Backbone of Customer Experience

June 30, 2014

The abundance of technology choices consumers have has triggered a shift in expectations.

The Case for Text Mining in Payment Integrity

June 30, 2014

Eighty percent of health plan data is unstructured. Text mining can transform it into a format open to analysis.

The Google Property/Casualty Company

July 1, 2014

Will the digital giants also become insurance giants?

A Digital and Distribution Re-Direct

June 27, 2014

Insurers’ recent partnerships indicates a faster move to digital. What’s next?

Mobile that Matters

June 25, 2014

Mobile opens up new avenues of interaction with customers, as well as adding a new dimension to internal operations.

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Google's Nest Acquires Video Monitoring Company

June 23, 2014

This growing combination of real-time data collection from remote sources, wireless connectivity and analytics could affect virtually every aspect of insurance.

Lessons Learned From eCommerce

June 24, 2014

When prices are relatively the same, the differentiator is now customer experience.

Is IT Leadership and Sizzle an Oxymoron?

June 18, 2014

Assigning yourself the “chief encouragement officer” title and breaking out of ineffective interpersonal communication patterns may be just the first step required to lead today’s diverse insurance IT workforce.