Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.

The insurer went from FAA approval to claims inspection in about six months.

Here’s a thought experiment. Imagine that you manufacture some things – let’s call them automobiles. And imagine that in those automobiles you’ve installed bunches of computer systems to control steering, braking, transmission, engine performance, and even record GPS-determined locations. Let’s call these computer systems electronic control units (ECUs). And imagine that these ECUs generate streams of data that are potentially highly valuable to organizations that are interested in how safely a given automobile is being operated.…

Everyone is talking about the digital experience, but what does it really mean to go digital?

Insurers must recognize that for some consumers, offering value in exchange for their data is a key attraction.

IoT in insurance will allow the industry to move toward “casual analysis”: what are the true causes of loss and in what interventions can be undertaken to avoid them?”

Insurance CIOs need to be communicators and story tellers as well as effective managers.

With the industry moving headlong toward digitalization, those insurance hubs will increasingly become technology hubs as well.

Innovation does not always have to start with a big bang. It can start simple. Doing anything across 50 states is often a long, complex and expensive process, but it is possible to begin with an idea around a new model, product, channel and/or line of business to launch and experience innovation.

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