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Insurance industry stakeholders are urged to think enhancement, not replacement, of human intelligence with AI implementations.

The pressure is on to go digital, but staffing and budget headwinds mean that tech leaders must think on their feet.

A recent study finds younger agents feel good about job security and their future economic prospects.

As the value propositions of connected cars and homes increase, so does the imperative for insurers to enter those ecosystems through alliances and standalone offers.

Insurers have set goals around the technology in an effort to simplify the customer experience and meet regulatory requirements.

Examples of insurance processes being automated through RPA include first notice of loss, fraud checking and policy renewal.

Sure, there was lots of hype on insurtech in 2016, but signs point towards tangible results in the coming year.

Pessimistic about their preparation for disruption, insurers are ramping up their innovation efforts to match what new entrants are doing.

This upcoming New Year’s Day, agents and brokers should make a resolution to adopt technology that will more easily support customer requirements.


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