“Frictionless” is a word that gests used a lot by vendors, but if everything were as frictionless as promised, we would be in cyber-heaven, wouldn’t we?

Managing reinsurance policies and claims with spreadsheet software is error-prone, slow and labor-intensive; regulatory compliance is difficult, and legitimate claims can slip through.

Businesses have traditionally delivered complex documents to their customers using print delivery or electronics of the same printed output. This approach is not ideal for the mobile world where this highly regulated content must be viewable, actionable, and compliant across all of the devices that consumers use today.

More than 80 percent of healthcare organizations have been compromised by cyber-attacks in past two years, according to KPMG.

Developing a common communications approach is a critical part of the CIO function. This checklist is a place to start for board meetings, presentations and for an IT leader’s communications with their board members.

Despite many rational and logical reasons to modernize core system technology, companies often put these decisions off for years or even decades, and impediments to change can come from unexpected directions.

While capital remains the primary tool that IAIS plans to use to ensure global insurer solvency, the IAIS demonstrated an apparent new openness to listening to those who had decried its rush to new standards, and its unwillingness to consider the equivalency of current local regimes.

While I've tried to articulate how some organizations get big data "right," it's frequently more compelling to explain how others seem to be getting it terribly "wrong."

As insurance companies increasingly digitize their operations, reach out to customers via apps and online services, and employ big data analytics for everything from telematics to fraud prevention, any hiccups in software delivery may mean delays and losses.

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