Insurance executives say improving customer experience and engagement is their number one strategic initiative for 2015, and more than 80 percent are making significant investments in this area.
What is a maturing technology? As recently as two years ago, many considered mobile, social, cloud, and analytics to be “next-gen” technologies; today they are considered to be maturing.
The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.
We now are seeing a resurgence of AI, a blending of machine learning, predictive modelling and cognitive computing along with self driving cars, which raises some rare and interesting opportunities.