Carriers will continue to invest in managing and analyzing both structured and unstructured data from telematics, wearables and weather, Celent predicts.
As part of a series looking at the top 5 claims challenges for insurers introduced in a previous, cunningly entitled blog: The Top 5 Claims Challenges for Life, Accident and Health Insurers this is the first of the set. This takes a closer look at the challenge of delivering a superior customer service and covers six imperatives for success. If you keep an eye out you can collect the whole series.
More insurers are treating data, business intelligence and analytics as a functional area of the business, resulting in increased technology investments and staffing.
AI may not be a perfect fit for insurance companies, at least not yet.
In a world in which insurers are considering using wearables like FitBit to validate claims data, apps like Pokemon GO offer the same information in much greater detail.
Front office and back office apps need to talk to one another to make sure companies are able to win, serve, and retain customers.
New commercial shows a world without windstorms, traffic accidents, building fires, and emergencies -- and that State Farm and its agents will be in the lending, wealth accumulation, and retirement income businesses.