Whatever a company’s stated purpose, well-designed end-to-end experiences are essential to bringing it to life operationally.
With economic recovery and cheap gasoline prices, Americans have taken to the road again. With many in the midst of planning for 2017, understanding how increased miles driven may drive up auto claim frequency further is top of mind. In this article we’ll discuss some of the primary drivers behind changes in miles driven overall and per vehicle (the better metric when determining impact to frequency) and whether or not we think we’ve seen the…
As some insurers cling to the classic “if ain’t broke, don’t fix it theory”, IT executives face added pressure to update core.
It is rare to find an insurer today that doesn’t place excellence in customer service high on their list of priorities. The industry knows it has to serve its customers as best it can and great customer service is also a great differentiator. But should that extend to aiding your claimants recover their health and return to work? Isn’t that someone else’s job? Caroline Duffy, Senior Product Manager at FINEOS explores these issues in her latest blog.
Insurers are responding to the increased frequency and complexity of cyber threats by inadvertently putting higher security burdens on customers when they release new digital tools.