Most insurance companies have embarked on some sort of transformational initiative. Whether it’s core systems transformation, big data and analytics, implementing a digital strategy, or just trying to be more innovative, there’s a lot going on. And whether or not the software development methodology is waterfall, agile, or something in between, there’s usually a very important position at the center of it all – the project manager. …

Insurance offers the perfect landscape for robotic process automation (RPA) because of the many repetitive tasks that form standard industry transactions.

As analytical efforts mature at an organization, it becomes increasingly important to build cross-functional teams in which data science is the primary focus and tool.

Companies are lured in, spending oodles of money on functions and features they don’t really use to their full advantage early on in the transformation process.

Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions.

Carriers should expect some agent skepticism whenever they announce the intent to modernize or replace their core systems, and proactively take steps to improve the acceptance.

There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.

DARPA predictions include the possibility that devices or applications will be capable of being launched by human thoughts.

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

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