Insurance executives say improving customer experience and engagement is their number one strategic initiative for 2015, and more than 80 percent are making significant investments in this area.

What is a maturing technology? As recently as two years ago, many considered mobile, social, cloud, and analytics to be “next-gen” technologies; today they are considered to be maturing.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

We need your help in identifying the leading vendors who are helping your insurance organization take advantage of big data and analytics.

We now are seeing a resurgence of AI, a blending of machine learning, predictive modelling and cognitive computing along with self driving cars, which raises some rare and interesting opportunities.

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

I’m proud to announce the new insurancenetworking.com is live and ready to provide a better experience for all our readers, on any platform you choose to interact with us.

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