Mike Fitzgerald

Mike Fitzgerald

Senior Analyst

Mike Fitzgerald is a senior analyst with Celent's Insurance practice based in Cary, North Carolina. His career includes leadership positions in property/casualty automation, operations management and insurance product development. Mike's research focuses on innovation, billing, business process and operations, social media, and distribution management.

Mike brings extensive industry experience to the analyst role.  Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mr. Fitzgerald has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

All Mike Fitzgerald's Stories
The insurance industry is poised to look very different than it has traditionally in the next few years. No matter what line of business you’re in, new technologies will revolutionize the way you interact with customers and bring products to market. We’ll break down the current state of insurance disruption, and take a forward looking view at what’s to come.
The predominant approach will be one in which startups coexist with, not replace, insurers.
We expect to see an increasing, widening gap between those insurers that have invested in the how of innovation and those that have not.
Insurance administration systems have not fundamentally changed since their inception. This is about to change with the advent of Blockchain 2.0.
These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.
IoT in insurance will allow the industry to move toward “casual analysis”: what are the true causes of loss and in what interventions can be undertaken to avoid them?”
In the week since the release of the Celent report “Machine Intelligence in Insurance: Designing the Aware Machine,” I have been involved in several fascinating discussions around a new level of personalization in insurance.
Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.
Consumers would rather have service fast and easy, even if it is not the best result.
Insurers should be on the lookout for innovative partnership arrangements that produce unique and valuable solutions.
Insurance regulators are eager to receive information about emerging technologies and their impact on the industry and compliance.
There are specific actions that can help prepare a corporate environment for magic.

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