Mike Fitzgerald

Mike Fitzgerald

Senior Analyst
Mike Fitzgerald is a senior analyst in Celent's insurance practice.
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We expect to see an increasing, widening gap between those insurers that have invested in the how of innovation and those that have not.
Insurance administration systems have not fundamentally changed since their inception. This is about to change with the advent of Blockchain 2.0.
These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.
IoT in insurance will allow the industry to move toward “casual analysis”: what are the true causes of loss and in what interventions can be undertaken to avoid them?”
In the week since the release of the Celent report “Machine Intelligence in Insurance: Designing the Aware Machine,” I have been involved in several fascinating discussions around a new level of personalization in insurance.
Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.
Consumers would rather have service fast and easy, even if it is not the best result.
Insurers should be on the lookout for innovative partnership arrangements that produce unique and valuable solutions.
Insurance regulators are eager to receive information about emerging technologies and their impact on the industry and compliance.
There are specific actions that can help prepare a corporate environment for magic.
Celent research reveals the prototype for the successful senior innovation leader.
An examination of case studies point to a handful of paths insurers can take toward innovation.

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