January 23, 2014
January 28, 2014
February 13, 2014
Mike Fitzgerald is a senior analyst in Celent's insurance practice.
Recent Stories From this Author
A Recipe for Digital Innovation
March 26, 2014 An examination of case studies point to a handful of paths insurers can take toward innovation.
Insurers Can Learn from Facebook's Digital Awareness
February 11, 2014 Insurers are ready to design digital solutions that change the industry into a continuous, predictive, risk management service.
Stop Designing to be a Digital Insurer; Use a Business Value Proposition
January 22, 2014 As we enter 2014, we’re ready to design solutions that change insurance from a backward-facing, financial indemnity product to...
Lessons for Auto/Motor Insurers from Disruption in the Music Industry
December 15, 2013 Insurers that invest in building innovation as a corporate capability will be positioned to react to disruptive threats.
Bending the Supply Chain Into a Supply Network
August 28, 2013 A profile of some financial services companies that are using social networks to create new collaboration patterns with their...
Realizing the ROI of Social Media
February 28, 2013 Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.
New Year, New Tools to Service Insurance Customers
January 3, 2013 Which company will change the insurance purchasing model and transform the buying process by using a tool like a choice engine?
Consumers Trade Privacy for Enhanced Experience
December 26, 2012 Survey indicates insurers can no longer afford to believe that customers would rather send check payments to their insurers...
STP and Product Development: Lessons Learned
May 9, 2012 The success of straight-through processing and product development upgrades relies heavily upon operations adjustments.
Invading Social Networks
February 6, 2012 Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?