Senior Analyst

Mike Fitzgerald is a senior analyst in Celent's insurance practice.

Realizing the ROI of Social Media
February 28, 2013 Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.

New Year, New Tools to Service Insurance Customers
January 3, 2013 Which company will change the insurance purchasing model and transform the buying process by using a tool like a choice engine?

Consumers Trade Privacy for Enhanced Experience
December 26, 2012 Survey indicates insurers can no longer afford to believe that customers would rather send check payments to their insurers...

STP and Product Development: Lessons Learned
May 9, 2012 The success of straight-through processing and product development upgrades relies heavily upon operations adjustments.

Invading Social Networks
February 6, 2012 Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

SEC Busts Broker Dealer Offering Securities on LinkedIn
January 9, 2012 Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.

“Did I Just Tweet my Account Number?”
November 1, 2011 Monitoring the data made available via social media networks goes beyond internal oversight.

Creative Disruption - The Votes Are In
October 18, 2011 A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value...

3-for-1: Increased Profits, Employee Retention, Service Quality
September 22, 2011 With precise tools to monitor performance out of the office, home-based service representatives are proving themselves a...

Insurer Perspectives on Core System Modernization and Cloud Computing
September 2, 2011 Recent discussions on modernizing legacy systems and evolving with cloud computing in the insurance industry reveals...