Senior Analyst

Mike Fitzgerald is a senior analyst in Celent's insurance practice.

STP and Product Development: Lessons Learned
May 9, 2012 The success of straight-through processing and product development upgrades relies heavily upon operations adjustments.

Invading Social Networks
February 6, 2012 Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

SEC Busts Broker Dealer Offering Securities on LinkedIn
January 9, 2012 Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.

“Did I Just Tweet my Account Number?”
November 1, 2011 Monitoring the data made available via social media networks goes beyond internal oversight.

Creative Disruption - The Votes Are In
October 18, 2011 A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value...

3-for-1: Increased Profits, Employee Retention, Service Quality
September 22, 2011 With precise tools to monitor performance out of the office, home-based service representatives are proving themselves a...

Insurer Perspectives on Core System Modernization and Cloud Computing
September 2, 2011 Recent discussions on modernizing legacy systems and evolving with cloud computing in the insurance industry reveals...

Vertafore’s Move Helps Insurers Gain a Bigger Piece of a Smaller Pie
August 26, 2011 In a low-growth economy, technology consolidation enables insurers to increase the production of existing agents, expand into...

Changing the Priority of Social Media Tools
August 5, 2011 There are multiple examples of how social media data can impact operational results at insurance companies.

Debunking Myths: What Are Seniors Doing Online?
April 20, 2011 People think seniors' online habits revolve entirely around looking at their grandkids' pics on Facebook, but they're...