January 23, 2014
January 28, 2014
February 13, 2014
Terry Golesworthy is the President of The Customer Respect Group, and is a longtime observer and analyst covering Web technology and social media in the insurance industry. He can also be reached at email@example.com.
Recent Stories From this Author
Insurers and Social Media - Where are We?
February 3, 2014 Five strategies that insurers are using to guide their social media efforts.
Trust is the Real Battleground for Insurers
December 31, 2013 Insurers need to think not just about how customers want to buy a product, but the total lifetime experience.
The Benefits of Always Listening to Consumers on Social Media
November 21, 2013 At least 15 major insurers have dedicated Twitter accounts, including USAA, GEICO, Progressive, Allstate, Mutual of Omaha and...
Social Media is Bigger Than ROI
September 10, 2013 USAA, a direct seller and one of the first insurers to adapt to social networking, is also, according to J.D. Power, the most...
The Most Liked, Shared Insurers on Social Media
July 25, 2013 A guide to get insurers up to speed in social spaces, which aren't going away any time soon.
Does Social Media Bring Carriers and Agencies Together?
July 3, 2013 Or, do carriers' attempts to humanize themselves on social networks strain relations?
The Challenges of Social Media: Being Everywhere, Being Interesting
June 10, 2013 The days of social media strategy meaning you open a Facebook page and staff it with someone young and bright are over.
Who Connects With Insurers on Social Media? What's In It For Them?
May 1, 2013 The volume of customer service questions posted on Facebook (across all industries) has increased 26 percent in 6 months, with...
A Social Media Paradigm ShiftThinking Small to Grow
March 21, 2013 The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should...
Insurers Leading in Social Media Engagement May Surprise You
February 14, 2013 Big spenders may garner lots of likes on Facebook, but when it comes to social media interaction, smaller, specialized...