Catherine Stagg-Macey

Catherine Stagg-Macey

Senior Analyst
Catherine Stagg-Macey is a senior analyst in Celent’s insurance practice and is based in the firm’s London office. Ms. Stagg-Macey's research focuses on IT strategy issues for the UK and European life and general insurance industries. Her recent research work has focused on the core insurance vendor landscape, IT spending, and innovation. Her consulting experience at Celent includes package selection for insurers and marketing reviews for vendors. Prior to joining Celent, Ms. Stagg-Macey was a senior consultant at ATOS KPMG Consulting in London and South Africa. In this role, she worked on the development of IT strategy and advised clients on outsourcing, data warehousing, and the selection of software packages. Previously Ms. Stagg-Macey was an internal strategy consultant for Marsh in London. She was responsible for delivering IT strategy and managing relationships with the European Management Board. She has also held project delivery roles at Marsh and Investec Bank Limited in South Africa. Ms. Stagg-Macey earned her BSC in Computer Science and Management from the University of Witwatersrand in South Africa.
All Catherine Stagg-Macey's Stories
Embracing failure and investing in initiatives without a concrete business case is the only way to become an innovative company.
For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.
Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?
Could Google's Android glasses push the limits of innovation in the insurance industry?
Niche brokers and insurers should view telematics as a market differentiator, and auto insurers should think of as a means to meet impending legislation.
As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.
While it may be all fun and games for kids and consumers, the glut of location-aware services pose an increasing claims threat for insurers.
It's never been more important for insurers, especially in the UK, to talk to the business about how and where IT can contribute to cost containment and profitability.
With the inexorable move toward the commoditization of IT, CIOs' duties may eventually float off into the cloud.
Almost 80% of insurers are willing to outsource printing and mailing, but there are other, less drastic ways, to save money.
Data migration issues have long held life insurers back from replacing their legacy systems.
The business often asks crazy things of IT, but sometimes that craziness can lead to creativity.

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