Catherine Stagg-Macey

Senior Analyst

Catherine Stagg-Macey is a senior analyst in Celent’s insurance practice and is based in the firm’s London office. Ms. Stagg-Macey's research focuses on IT strategy issues for the UK and European life and general insurance industries. Her recent research work has focused on the core insurance vendor landscape, IT spending, and innovation. Her consulting experience at Celent includes package selection for insurers and marketing reviews for vendors. Prior to joining Celent, Ms. Stagg-Macey was a senior consultant at ATOS KPMG Consulting in London and South Africa. In this role, she worked on the development of IT strategy and advised clients on outsourcing, data warehousing, and the selection of software packages. Previously Ms. Stagg-Macey was an internal strategy consultant for Marsh in London. She was responsible for delivering IT strategy and managing relationships with the European Management Board. She has also held project delivery roles at Marsh and Investec Bank Limited in South Africa. Ms. Stagg-Macey earned her BSC in Computer Science and Management from the University of Witwatersrand in South Africa.

Recent Stories From this Author

Failing is the First Step Toward Innovation
January 31, 2013 Embracing failure and investing in initiatives without a concrete business case is the only way to become an innovative company.

Why the Customer Experience Matters
December 13, 2012 For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

The Price of Technological Progress
May 1, 2012 Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

Augmented Reality and Auto Insurance—One Step Too Far?
February 23, 2012 Could Google's Android glasses push the limits of innovation in the insurance industry?

Telematics is Back ... and This Time, It’s Here to Stay
May 18, 2011 Niche brokers and insurers should view telematics as a market differentiator, and auto insurers should think of as a means to...

Growth, Growth, Growth and Throw Out the Customer Service While You're At It!
February 23, 2011 As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.

Location Awareness: A Blessing or a Curse?
January 27, 2011 While it may be all fun and games for kids and consumers, the glut of location-aware services pose an increasing claims threat...

2011 Will Be the Year of Uncertainty
December 1, 2010 It's never been more important for insurers, especially in the UK, to talk to the business about how and where IT can...

Is the Death of the Insurance CIO Around the Corner?
October 20, 2010 With the inexorable move toward the commoditization of IT, CIOs' duties may eventually float off into the cloud.

Facts You Never Thought You Needed to Know About Printing ... But Really Should
September 22, 2010 Almost 80% of insurers are willing to outsource printing and mailing, but there are other, less drastic ways, to save money.

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