Customer Experience Transformist & Managing Partner
Bruce Temkin is customer experience transformist & managing partner at the Temkin Group.
Recent Stories From this Author
8 Customer Experience Trends For 2011
December 16, 2010 Insurers may want to take heed of these trends and incorporate them into their own customer experience strategies.
8 Symptoms of Insurers' Social Schizophrenia
September 7, 2010 Insurers may want to ensure they're not guilty of providing a vastly different quality of customer service via social media...
8 Biggest Trends in Customer Experience
June 1, 2010 What insurers can do to enhance their customer experience in the years ahead.