Pat Speer

Pat Speer

President

Pat Speer is president of Speer Consulting, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News.†

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AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says,
As some insurers cling to the classic ďif ainít broke, donít fix it theoryĒ, IT executives face added pressure to update core.
Insurers are responding to the increased frequency and complexity of cyber threats by inadvertently putting higher security burdens on customers when they release new digital tools.
Insurers of all sizes are being forced to recognize and act on one of the greatest opportunities to date: to attract, source, train, develop and retain workers with skills in advanced computing.
With all the attention and funds now being poured into insurance industry innovation, software providers must help insurers ďget ready" before it's too late.
Not all carriers are completely ready to lock in to a cloud-based service model in which core systemsí computing resources are shared and maintained on the Internet.
Insurers have many options when it comes to marketing via the mobile channel, but the most underused is the art of texting.
Policyholders will always make questionable choices and exhibit unsafe behaviors, but insurers at least have a running start at reducing frequency or severity of loss.
After a five-year high, a recently released J.D. Power study finds overall satisfaction with auto insurers has significantly dropped.
The best opportunities for improving ITís overall performance is in strengthening the model that the IT organization is structured, run, and managed around, and in defining more clearly ITís role and priorities.
The technologies in cybercrime, such as spoofing, are more sophisticated than ever, industry experts say.
Carriers are faced with more options than ever when it comes to housing and transmitting data, but a majority are switching to cloud.

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