Pat Speer

Pat Speer

Pat Speer is president of Speer Consulting, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News. 

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Insurance companies need to identify the next generation of female leaders.
Insurers might rethink their digital strategy based on desired outcome, because like it or not, a growing number of customers are leading the charge for digital alternatives.
Why the health insurer's COO had to resign, and what insurers across business lines can learn.
Those insurers that embrace the risk management issues inherent in modernizing core systems know that updated technology is essential to their ability to compete effectively.
insurers continue to process and evaluate new technologies designed to help mitigate risk, and there is an all-out effort to drill the “safe driving” theme home.
Technology allows insurance coverage to be turned on and off at the touch of a button. Here's a look at how that could change the industry.
Digitally native companies' adept use of data and analytics for customer interaction isn't going unnoticed by large insurers, who are working to better leverage data, industry experts say.
Insurers with mobile apps that can drive utility to capitalize on their customers’ micro-moments will have an edge.
Insurers that recognize how an enterprisewide digital vision can provide core customer service value will have the advantage over competitors from inside and outside the industry.
The latest cyber-attack highlights the importance of helping policy holders defend themselves.
High premiums and deductibles plus confusion over earthquake policy limits curtails adoption.
Managers can benefit from applying this theory both to their career aspirations as well as to interactions and expectations of staff.

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