Janelle Dziuk

Executive Director, Employee Innovation


Janelle Dziuk is currently Executive Director of Employee Innovation. Janelle leads employee innovation programs including: Volunteer Innovation Program, coding competitions, challenge-based innovation, university partnerships, and Innovation Certification Training.  She and her team are responsible for managing USAA's internal innovation platform--ICE, Innovation Communities for the Enterprise.  With 99% employee participation we are able to leverage the diversity and power of all employees to drive innovation. Together we have implemented more than 1,000 employee innovation ideas.

Prior to her role in Innovation, Janelle led enterprise projects as a Lead Business Architect, and directed the business strategy for our member service representatives. She also led Youth Marketing and Strategy where she was responsible for product development and marketing for all non-military members ages 26 and under. She began her USAA career in 1997 in credit card marketing where she launched our first rewards program—Eagle Points and the Platinum Card.

Prior to working at USAA, Janelle was the public relations coordinator for KAMU-TV, the PBS affiliate in College Station, Texas. She also worked as a communications specialist for the Animal Science Department and the Houston Livestock Show and Rodeo.

Janelle graduated from Texas A&M University with a Bachelor of Science in Agriculture Journalism, with an emphasis in Marketing and Animal Science. She is married to Chris, an Environmental Investigator, and they have two wonderful daughters Katelyn and Lauren. Her family enjoys living on their ranch and is very active in the community. Janelle serves as PTO President, President of the Falls City Education Foundation, and Confirmation teacher at Holy Trinity Catholic Church. She is a church choir member and softball coach.  Janelle’s father served in the Air Force and is a Vietnam Veteran and her grandfather was a Pearl Harbor Survivor who retired from the Navy.