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Ed Fenwick
Recent Stories From this Author
3 Keys to Creating an Innovation Culture
May 26, 2011 Innovate or die is a phrase often bandied about these days, and for insurance companies, its advice to take...
Revenue Down, Claims Up, Expenses FlatOh My!
November 23, 2010 Carriers still challenged with aligning operating expenses with the "new normal" should pursue a transformational strategy...
4 Keys to Self-Service Adoption
April 27, 2010 Insurers self-service strategies should be about bringing together process management and customer experience management.
Strategy is not a Project
November 11, 2009 Management teams have found a need to reset their strategic direction in 2010, so it's imperative insurers improve project...
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