Senior Consultant and Practice Development Director

Steven Callahan, ChFC, CLU, FFSI, FLHC, FLMI/M is a senior consultant and practice development director for The Robert E. Nolan Co., a management consulting firm specializing in the insurance industry.

CIO Stepping Stones to Success
February 8, 2012 Translating technology options into business opportunities the chief concern of CIOs looking to strike the perfect balance.

Social Media's Arrival: Relevant, Impactful and Surprisingly Complex
September 1, 2011 Like walking a tight rope, with social media you cannot remain stagnant or ignore it, yet moving forward presents even more...

Aligning Business and IT: The Keys to Synchronization
July 6, 2011 Winning management teams have adapted to new dynamics, achieving the jet squadron’s equivalent of focused synchronicity...

Reaping the Benefits of Parkinson's Law
June 9, 2011 How does the strategically-focused insurance organization avoid the anomaly of Parkinson’s Law, especially given the...

Social Media Meet Customer Service: Caveat Venditor
January 19, 2011 No longer is a simple customer transaction an event that is unlikely to damage a company’s reputation and brand.